Seattle Suntan

As I said in my original review, I love their services. However I am adding a star and also just acknowledging they have an employee Diana and she has been professional, helpful, courteous, amd efficient. Every single time I have been in. In fact I might have said that I would have never signed up for another package but I did tonight because she is consistently fantastic and it gives me hope that they are hiring the right kind of people and then they are paying attention. She has been all of the things I would hope somebody representing my business would be. Be more like Diana!

Staff is exceptionally friendly and warm. Never a hassle setting up. Always was able to get in and out in the most comfortable way possible. The ladies meticulously clean all the equipment and maintain the area to the highest standard. The location is pretty much centered around making their clients feel the most at ease and relaxed. Honestly became my most favorite place to tan of all time. possibly ever.

Generally not very great service. Most of the staff that have any sort of skill move on to bigger and better things as they should. Mostly pleasant experiences and good machines. If you never plan to leave and aren't a seasonal tanner like myself be weary. Record your account termination documentation. I called to terminate my account in February and was told I had to do that in person so I came in minutes later and ended my monthly subscription with SST.

A month later I was charged again and I came in to ask them about it they said it was due to not ending my membership before there 30 day billing cycle. Seems like bs but that's fine rules are rules. Fast forward to post covid restrictions I notice 4 months of billing statements from them. I give them a call and get a bitchy dits on the phone who knows absolutely nothing and gets an attitude with any line of questions.

I used to work retail and understand how bad customers can get so I can empathize generally and try not hassle them with petty things I can sort myself. When this gal picked up the phone you could just hear her seething with annoyance, couldn't answer any questions, didn't know who was in charge of billing or how to contact them. I emailed the company and was told I never canceled as that it was impossible for me to have canceled because it would be in their computer. didn't matter that I told them when I came in.

They offered to give $135 in store credit to compensate for $180 in fraudulent charges. I declined the offer and asked simply for the charges passed my termination date to be refunded. Then they got nasty so I was forced to contact my financial institution to have the charges disputed. Not difficult to do but you would think when you confront a business about a discrepancy they would own it.

I enjoy tanning in the winter mostly for vitamin D but damn I don't think It's worth the trouble. Some of their staff is great but their management has the personality and charm of an ingrown toe nail.

Beware! I did a one month membership. It was cut short because of Covid. I didn't expect to get any money back. Apparently they've reopened, I never got an email or anything saying that they're open again. Meanwhile, I've been out of town for two months. I noticed a charge for $54.99, I called them and they said that I needed to call the cooperate office. I've left three messages and an email and have gotten no response. I'm sure I won't get my money back. BAD BUSINESS! I'm pissed!

I really like this location due to the friendly employees and quick service. I've rarely ever had to wait and the women that work here do their best given that there is only about 1 or 2 employees working at a time. The only thing that I do not like about the company in general is the pricing. As a school teacher that doesn't make a whole bunch of money and uses the red light therapy to treat psoriasis, the monthly charges and cost of packages puts a big dent in my wallet. The online prices advertised do not reflect the cost of packages and only show the bare minimum (which gets you nothing).

One of the best tanning places I've been, with so many extras it's a must to check out. Denise was very friendly and so knowledgeable, it's been a great experience every time I go, thanks for a great place

Clean place and pleasant employees. Overall good on-site experience. But starting to travel for work and had to cancel after just a month membership and one visit. You need two weeks advance notice to cancel? And even worse, it has to be in person? Why? Unneeded rules just trying to squeeze the customer. One tan visit = $60.oh well.it was "in the contract".

So understaffed and badly staffed. Unfortunately, who they bring on isn't trained to be nice, polite, or friendly. Everyone seems to not like their job or care about your experience. I've waited in line multiple times for 10+ minutes listening to a sales pitch. There should be 2 people OR put the people in line in the bed! Don't make them wait forever. Very bad service.

Don't trust the gimmick sales! For starters, the $1 membership sounds great but know that you will pay $50 for the second month of membership as part of the "fine print". There's the second problem with this place-there's never anything upfront or to read and understand terms of their "sales". If you do sign up for the membership and eventually decide to cancel because you're not using it enough to be worth $50/month Then you must cancel a couple days before then end of billing cycle and not the last day or else you will be charged for the next month with no refund. 4th issue, they will try to talk you into not canceling and instead "freezing the membership" at $5 per month.

The draw is that the give you $5 credit each month your on hold and in the end when you decide to re-activate the membership then you get $10 credit (from your $5 and their $5) for each month it was frozen. So say 5 months then $50 in credit.hmmmm, NOT SO EASY. Try re-activating your membership to get and apply your credit, they don't mention there's an ADDITIONAL fee to reactivity on top of the regular month membership fee! Ugh! 5th issue heads up- all the membership or monthly freeze charges auto debit off your credit or debit card so you may have money siphoning out of your account silently if you're not super paying attention to account charges. P.S. The customer service varies at this location from unknowledgeable or unfriendly to friendly and ok.

Had a great first time experience here! They offer great pricing and a range of beds and services. They even offer great pricing on lotions for members, i think its 30% off. The employees are very knowledgeable and will help you with a regimen that will get you darker faster. First come first serve so you might have to wait a bit but honestly its not going to be that long.

Okay, so I may always come 5 or 10 minutes before close (they never complain and still make small talk). I may FREAK when I show up for a spray tan, and the versa isn't working (so they airbrush tan me for free). They always remind me when they have a sale, but aren't pushy, the entire place is ALWAYS spotless, and I only have to wait maybe 1 in every 20 times I go. Great package deals, and with the sales the lotions are as cheap as online.

Felt compelled to leave a good review after a wonderful experience. Not only on the phone, but at the actual store as well! This location has never ran better.

Be careful with store credit - they will not let you buy anything on sale, only at full price! I was refunded some tanning packages I purchased and they gave me in-store credit, about $245. I went in to take advantage of the annual sale yesterday and they told me I can only buy products at full price - the sale prices do not apply. Corporate said this is company policy, but I was not advised of this when I turned in the packaged for store credit. This is just a shady operation all around.

I am a big fan of all other SST locations. However, this specific location has been nothing short of disappointing. Almost every time in the last 3 months, the sunless booth has either not been working or they forgot to purchase more solution. Not only that, but often times the employees are completely careless about the customers as many of us go out of our way to walk or drive all the way here, only to be turned away.

I was in there last Tuesday evening and the employee was on the phone figuring out her shift with another employee for at least 5 minutes as 4 people piled up in line. It's very unprofessional here and unrepresentative of all other locations, of which I have been more than satisfied at each. ***********Update 6.28.2016************** They changed management back in January or something because everything has changed drastically!

The employees are super sweet and professional, the place is more clean, the beds are always working, and it truly feels like it is fully representing the SST brand. Thank you West Seattle SST for caring about your client's concerns and experiences!

The employees are nice & the beds are good, always easy to get in. But they are ripping customers off! They are charging 200% more for lotions ($90 when you can buy the same bottle on Amazon for $30). Recommending tanning here but DO NOT buy product from them. They should be ashamed they are taking advantage of customer like that.

I used to tan at the Ballard location, but now after a few visits to this location, I'm in love! this salon has the best and cutest atmosphere out of any other location. i love that this salon has a more private feel than most other salons! Customer service at this salon has never seized to disappoint me. They are very helpful, SST employees know exactly what my body needs. I love Patience too, she's always great to see whenever i go in.

Should you need to tan the body, then Seattle Tan is where you wanna FAKE & BAKE. Good state of the art skin baking beds to burn of some epidural layers off your carcass. But hey that's why your here, YES. Frank recommends you tanning in the more expensive beds because you spend less time and get a better tan. Or if you want old school beds you have the option also for your cheapness!

Only downer is the confusing disorganized plans to tan. franks advice keep it simple and less confusing. You'll see it sucks. But after that mess and the HUGE OBAMA TAX it's all good!

Ohhh, I really do love Seattle Sun Tan. I was a Desert Sun customer for many years, right after I first moved to Washington and didn't know any better. I don't want to say that DS is terrible, but I never felt that satisfied with the customer service, the amount I was paying, or the results I was getting for the time and money I put in. I feel MUCH better about Seattle Sun Tan.

I wish I would've just switched sooner, or never bothered with DS to begin with. I've been to two Seattle Sun Tan locations (Issaquah and West Seattle) and they are both nice, clean, well-kept salons. They have the normal range of tanning booths (low to super-high and sunless) that are new and up-to-date and well-maintained. I've only gone tanning a couple of times in the last few months, and every single time I walked out with some noticeable color and glow that lasted a few days or more. Unfortunately, this hasn't happened for me at other salons. there were times that I had to go tanning 3-4 days in a row before I saw any difference. I'm not sure if Seattle Sun Tan is changing their bulbs more often or are just more honest about the quality of their beds, but I appreciate not having to tan as often in order to get the same results.

I like their pricing structure better, as well. You open a sort of 'bank account' that you add money to, and then deduct from each time you buy a tan. They aren't necessarily cheaper than other salons, and they do offer some packages (like unlimited monthly tanning in low-level beds, ) but it's just nice not to be constantly pressured into buying expensive packages that have confusing terms and I might not use enough to get my money's worth. Plus, Seattle Sun Tan offers discount codes and 'free tan days' WAY more often than any other salon I've been to- it seems like once every two weeks I'm getting a free session in a decent bed. Loves it.

The Best deal in town for tanning! I came to this Seattle Sun Tan location because I got a groupon as a gift for Christmas and I am going to Hawaii soon. I have been here before when it was another tanning place and I was not impressed, but Seattle Sun Tan has really changed the place. With new beds, floors, decor, and new people who are much more friendly.

I usually am not a fan of the up-sale, but this was a offer I just could not refuse. I was able to enroll in a monthly membership at student price for under a dollar with my groupon (which only was $10) and pay only $20 a month for unlimited tanning. I also got a free week of tanning with any of their beds. You can cancel at anytime or put a hold on your membership if you are going out of town. I like to have a little glow all year and this deal was the cheapest I have found in West Seattle, plus I can use it at any of their salons.