KBL 7900 Setting a new standard in high power tanning. NBC Nightly News Report People are not getting enough sunlight. Totally Tan is locally owned and Minnesota's premiere tanning salon with 9 convenient locations. We are committed to delivering you excellence and quality with every visit. Our commitment leads us to provide the best beds, booths and tanning products within the industry.
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Reviews (9)
Andrew Daoheuang
Sep 17, 2021
I have to give props to this location so much! The staff working here are so wonderful and make me feel so welcomed when I come in to tan! I am not an outdoors type of person and getting out in the sun is not my thing so my vitamin d is very low. I come here to tan to get boost my vitamin d and it helps with my S.A.D. that I deal with especially in the coming fall and winter months! Give it a try! They'll treat you great here! Also, it's always so clean in here!
Nancy Tannehill
Apr 23, 2021
A year ago, I had a membership. Because of a new job & never getting home to Minnesota I went from months of freezing my account to having to end up cancelling my membership. I was in Minnesota for a couple of months after Covid started. Since I knew that I'd be back to work eventually & away from Minnesota, starting another membership would've been silly.
During this time home, I was able to get a deep tan (naturally) while on vacation. I wanted to maintain it a bit longer, so I stopped in to the St Anthony location & paid $40-something for a uv tanning session. The bed had issues turning off and on again three different times during that session. I didn't sweat either. There was absolutely NO change to my white tan lines from vacation; still comparably white next to my already tanned areas.
I called and left a message for customer service and emailed customer service. A week later I emailed again and someone finally replied and gave me points toward a tan(?). Thought I'd try again but this time at my regular old spot: Bloomington. Yes, I was of course recommended another membership, but explained I'd only be able to use it roughly three times a year to which she tried to sell me the "freezing" idea.
I didn't sign up. Doing so would've been completely wasteful. Instead, I used my refunded credits from the last bad session and paid out of pocket for the remainder of the session I wanted. I wanted a stronger uv bed so I could at least get something out of it for what it costs. I explained that I tan easily and of course, visually, you could see that I was already tanned/except for those tan lines previously mentioned.
She recommended 5 out of the max time of 12 mins. I wanted the full time but was guilted into a lesser time. I settled for 7 mins. Once again. Nothing. I did sweat a little this time, but even my tan marks are unchanged (again). It was funny, as I was leaving, the associate said "oh, got some color in your face". When I got in the car & looked in the mirror there was no change lol it was the color I came in with.
I'm done trying to fight for quality from Totally Tan. It just costs too much for nothing. I don't doubt that this dishonest practice is intentional. Guys, this is not good business. This is not a good way to get members back. It's just unethical. For the record, both sessions I applied an expensive, high-quality intensifier that has worked beautifully for the 5 years I've been buying and using it.
Also note that my experience while I WAS a member was great. Update: Just read the response from the owner. She disregarded EVERYTHING I explained above. I RECEIVED ABSOLUTELY NO COLOR TO MY WHITE SKIN WITHIN MY WHITE TAN LINES NOR DID I GET MORE COLOR ON MY ALREADY TANNED AREAS. THIS HAPPENED NOT ONE TIME, BUT TWICE & AT TWO OF YOUR LOCATIONS. Now to address the sweating. Did you really not understand what I meant when I said I didn't sweat at all in one of the machines?
I can't believe I have to explain this to a sunbed company owner. Maybe you've never been in a sunbed before? You sweat. Sweat is ALWAYS produced somewhere on your body at least towards the end of your tanning bed session. I refuse to explain to a sunbed company owner the simple science behind this; you're going to have to Google that one yourself. THE LAST TWO BEDS I USED DID NOT WORK AT ALL. Why?
I have ideas as to why. I updated my review because I was very offended that you blew me off in your response. You also made yourself seem like you have a great attitude in an attempt to get readers to assume I'm the one who's dilusional. Your fake 'we screwed you out of 40$, but "Happy Thursday" comment was passively, but still transparently cold-hearted.
Your practices are fake and dishonest. I had to more or less hunt down your customer service for over a week of no call back or email response to get "refunded" (points TOWARDS another session-you would've refunded me my money if you were honest). No need to respond again. You're a dirty business owner. *Reporting to BBB. I deserve and expect a refund.
During this time home, I was able to get a deep tan (naturally) while on vacation. I wanted to maintain it a bit longer, so I stopped in to the St Anthony location & paid $40-something for a uv tanning session. The bed had issues turning off and on again three different times during that session. I didn't sweat either. There was absolutely NO change to my white tan lines from vacation; still comparably white next to my already tanned areas.
I called and left a message for customer service and emailed customer service. A week later I emailed again and someone finally replied and gave me points toward a tan(?). Thought I'd try again but this time at my regular old spot: Bloomington. Yes, I was of course recommended another membership, but explained I'd only be able to use it roughly three times a year to which she tried to sell me the "freezing" idea.
I didn't sign up. Doing so would've been completely wasteful. Instead, I used my refunded credits from the last bad session and paid out of pocket for the remainder of the session I wanted. I wanted a stronger uv bed so I could at least get something out of it for what it costs. I explained that I tan easily and of course, visually, you could see that I was already tanned/except for those tan lines previously mentioned.
She recommended 5 out of the max time of 12 mins. I wanted the full time but was guilted into a lesser time. I settled for 7 mins. Once again. Nothing. I did sweat a little this time, but even my tan marks are unchanged (again). It was funny, as I was leaving, the associate said "oh, got some color in your face". When I got in the car & looked in the mirror there was no change lol it was the color I came in with.
I'm done trying to fight for quality from Totally Tan. It just costs too much for nothing. I don't doubt that this dishonest practice is intentional. Guys, this is not good business. This is not a good way to get members back. It's just unethical. For the record, both sessions I applied an expensive, high-quality intensifier that has worked beautifully for the 5 years I've been buying and using it.
Also note that my experience while I WAS a member was great. Update: Just read the response from the owner. She disregarded EVERYTHING I explained above. I RECEIVED ABSOLUTELY NO COLOR TO MY WHITE SKIN WITHIN MY WHITE TAN LINES NOR DID I GET MORE COLOR ON MY ALREADY TANNED AREAS. THIS HAPPENED NOT ONE TIME, BUT TWICE & AT TWO OF YOUR LOCATIONS. Now to address the sweating. Did you really not understand what I meant when I said I didn't sweat at all in one of the machines?
I can't believe I have to explain this to a sunbed company owner. Maybe you've never been in a sunbed before? You sweat. Sweat is ALWAYS produced somewhere on your body at least towards the end of your tanning bed session. I refuse to explain to a sunbed company owner the simple science behind this; you're going to have to Google that one yourself. THE LAST TWO BEDS I USED DID NOT WORK AT ALL. Why?
I have ideas as to why. I updated my review because I was very offended that you blew me off in your response. You also made yourself seem like you have a great attitude in an attempt to get readers to assume I'm the one who's dilusional. Your fake 'we screwed you out of 40$, but "Happy Thursday" comment was passively, but still transparently cold-hearted.
Your practices are fake and dishonest. I had to more or less hunt down your customer service for over a week of no call back or email response to get "refunded" (points TOWARDS another session-you would've refunded me my money if you were honest). No need to respond again. You're a dirty business owner. *Reporting to BBB. I deserve and expect a refund.
Mariah Tamanaha
Feb 13, 2021
I was typically happy with their services up until Covid-19. Usually I tan in the winter months and would have put a freeze on my account in March. Due to covid 19, all accounts were automatically frozen (which makes sense) but there was no option for me to actually freeze my account since they didn't have anyone working in their customer service department.
Apparently they reopened and just automatically started charging me again in June with no notice that my account had been unfrozen. I have not been in a single time (since I typically only tan in the winter). I have now been charged over $400 for something that I haven't used at all. When I spoke with customer service they were not willing to refund any amount to my account or even work me on crediting toward future tanning services or products.
They simply said "no, that isn't what the contract says" and would not even look into other options. Covid aside, if I simply forgot to cancel the account that would be one thing, but I was unable to because they had no one working in customer service in March who could do that for me. We are living in unprecedented times and the lack of customer service and empathy that I received was absolutely horrid.
I will not be tanning with them again and will refer all my friends elsewhere. Every other membership that I have (or have heard of) has given the option to reinstate the monthly payments and services provided the current global climate (being in a pandemic and all). If this is the way they treat their customers during a global pandemic, I do not want to be a part of their customer base. ==================================== ==================================== As there is no option to respond I will just edit this: Basically what you are telling me is that since you are a small business it is justifiable for you to take advantage of me. Additionally, I did also ask if there was anything else we could work out like a partial refund or future credit.
I would prefer to work this out amicably as I do enjoy your salon. I have now been charged over $400 for services I didn't use, told there is no possible resolution and that (for lack of a better term) I'm SOL. I went through all my emails from the end of May beginning of June while there were emails that you were reopening there were no emails stating the account would automatically be reinstated. You say that you truly care for every guest but based on the fact that you are not willing to work with me at all, it does not seem genuine.
Apparently they reopened and just automatically started charging me again in June with no notice that my account had been unfrozen. I have not been in a single time (since I typically only tan in the winter). I have now been charged over $400 for something that I haven't used at all. When I spoke with customer service they were not willing to refund any amount to my account or even work me on crediting toward future tanning services or products.
They simply said "no, that isn't what the contract says" and would not even look into other options. Covid aside, if I simply forgot to cancel the account that would be one thing, but I was unable to because they had no one working in customer service in March who could do that for me. We are living in unprecedented times and the lack of customer service and empathy that I received was absolutely horrid.
I will not be tanning with them again and will refer all my friends elsewhere. Every other membership that I have (or have heard of) has given the option to reinstate the monthly payments and services provided the current global climate (being in a pandemic and all). If this is the way they treat their customers during a global pandemic, I do not want to be a part of their customer base. ==================================== ==================================== As there is no option to respond I will just edit this: Basically what you are telling me is that since you are a small business it is justifiable for you to take advantage of me. Additionally, I did also ask if there was anything else we could work out like a partial refund or future credit.
I would prefer to work this out amicably as I do enjoy your salon. I have now been charged over $400 for services I didn't use, told there is no possible resolution and that (for lack of a better term) I'm SOL. I went through all my emails from the end of May beginning of June while there were emails that you were reopening there were no emails stating the account would automatically be reinstated. You say that you truly care for every guest but based on the fact that you are not willing to work with me at all, it does not seem genuine.
Christopher Rouse
Nov 19, 2020
When I first joined they mischarged me. When I bought the float they under charged me and argued when I showed up to my appointment to charge me the additional $5. Asked questions several times about some of the controls not working on the lay down red light therapy and the only answer was "I don't know". Many of there stringent rules make this "family owned" business feel like a penny pitching corporate nightmare.
For example the medical grade red light therapy they turn it on before you change out of your clothes so a few minutes of it is wasted. Most of the red light rooms needed repairs.
For example the medical grade red light therapy they turn it on before you change out of your clothes so a few minutes of it is wasted. Most of the red light rooms needed repairs.
Thomas LaFleur
Oct 24, 2020
Positive: Cleanliness, Professionalism, Punctuality, Quality, Value A very welcoming group of workers. Informative, helpful, and kind. Due to their knowledge and helpfulness i have successfully been able to keep my skin healthy and happy throughout this brutally cold and dry winter. I recommended this salon to many of my friends and family. Service: Tanning
Lori Backer
May 24, 2020
Just signed up this evening and I am really looking forward to trying and regularly using the all the services. Float, red light and tanning. Manager did a GREAT job of explaining all the different services and benefits of all of them. Also very knowledgeable of the tanning/moisturizing products! Very happy with my choice in selecting Totally Tan & Spa in Bloomington. Cant wait for my float tomorrow a.m.
Brittany Kearney
Apr 11, 2020
Annabelle Versich
Jan 03, 2020
Natalie Blackmon
Nov 29, 2018
