Acapello Salons

Critical: Professionalism Purchased $264.30 worth of service and gift certificates at Scarborough location, they withdrew from my account twice, and have yet to issue credit, after a week and daily follow up phone calls. Something is fishy as they are not issuing me the full credit or attempting to fix the issue. Manager, Tina, is very unprofessional.

Have been to Acapello salons in the past and had great experiences. However, my stylist moved away and I moved to a new area so I thought I'd try the Saco location. It was horrendous. The inside is trashy and I had to the misfortune of Cerisse. She was 20+ minutes late and offered no apology, nor did she introduce herself. She was overly aggressive with my head (and I can take a lot!) and never once spoke to me, opting instead to talk around me.

The shampoo room is usually my favorite, quiet part but she took even that from me by leaving the door open and the lights blasting in my eyes. She didn't dye my hair properly, leaving a huge tuft of gray at the temples. The color was fine overall, though she made unusual choices with where she dropped the light pieces (underneath). She seemed very surprised that it came out okay. She didn't listen to what I wanted for my cut but by then I was done. She did not offer to rebook me which is fine, I won't be back.

Daughter came in for a trim and color- great job- but would you pay 300$$ for a hair appointment in Saco? We were both surprised by the cost.

We are new to Acapello Salon. I scheduled an appointment for my teen daughter, who has very long, thick hair and was looking for a transformation. She scheduled with Nicholas for a cut and color. After the initial consultation, we chose a style and color a few shades darker. He did an amazing job! The cut and style was absolutely gorgeous and really complimented her facial features.

The darker color was perfect and I am glad I trusted his recommendations. Her hair is so soft and shiny. He suggested products to help maintain the color and care of her hair, which we purchased. My daughter is thrilled with her new hair and I am too! Nicholas was wonderful- professional and knowledgeable. I was so pleased with our visit that I scheduled an appointment for myself, as well as my daughter's next appointment for a refresh.

Ashley did an amazing job. I really love my hair. I needed a change so bad. I'm glad my appointment got cancelled at the saco location so I could come here. There was actually a mistake in scheduling and they didn't get my daughter's appointment in. Ashley hurried up and got her some in between client's. She was very nice and friendly and I highly recommend her.

Absolutely awesome appointment with Karley today! She is a "new talent" so I wanted to write a review so people definitely know to book her! She got my hair color exactly how I wanted it and I am extremely picky. She also was able to find time to do my eyebrows which saved this busy nurse the hassle of finding another appintment and the wax this salon uses is awesome, did not irritate my face AT ALL. Very quality hair products, online booking, and nice atmosphere. Very happy overall! The Scarborough location is my favorite one, I like the staff there best.

I went in to Saco for a shampoo and scalp massage! Amazing customer service kelci and nic we're beyond amazing! Had such a great experience 10 out of 10 would recommend to every one this place is exceptional! Will definitely return!

Went in for a haircut and hair coloring. I wanted a partial purple, but my hair did not take the dye. I said "this is subtle" which is not what I wanted. My hairdresser said nothing, never acknowledging that the dye did not take. You don't argue with a woman with a pair of scissors in her hand. Very disappointing. I won't be going back.

My first time in this salon. First impression clean, the girls were friendly and the chair you seat to wash your hair was the mos comfortable chair I have been in 25 years. My appointment was with Jessica. She was very professional, right on time and quiet which I loved. Sometimes being in at the hairdresser runs you down just by a lot of talking.if you want layers she is the one.

First she cut my hair wet. After that she blow dry and cut more.i feel like I found the right hairstylist. after 13 years being in USA.thank you Jessica. By the way she charged me fairly.

Positive: Cleanliness, Professionalism, Punctuality, Quality, Value What a wonderful gem of a salon. I love to support women owned businesses. Karly was so accommodating and kind. First bit of true pampering in over 15 months. I only wish I lived closer. Cannot thank you enough. Services: Hair coloring, Hairstyling, Haircut

Absolute worst experience at the Scarborough location. My stylist was rude, unwelcoming and unprofessional. From my entrance you could tell she didn't want to be doing my hair. I asked for very specific highlighting to face frame and cover the gray. She applied 10 foils to the top of my head. Not covering the gray around my face at all and rushed through the appointment.

The total for the hair was close to $200. I have no desire to go back to that location so I called the manager to complain. The HR manager didn't offered reimbursement, nor a free hairstyle for my next treatment! She did offer Tom in to fox the lack of gray coverage but by that point that was four days later! I never heard back immediately so I bought the box coverage and did it myself. Horrible, horrible service.

Always happy with my hair after I get it done by Nic. He has done my hair since I was in high school and he's the only one who has ever understood exactly what I wanted when I asked. I've followed him to a bunch of different salons and will continue to do so if I am able to make the drive. I'm so happy he's back in Maine, and encourage anyone nervous for a new stylist to book an appointment with him. He is very easy going and makes you feel comfortable. I look forward to every appointment I have with him since it is always a fun time and my hair looks so great after.

If i could give this place zero stars I would. If you dont have white girl straight hair DO NOT COME HERE. My stylist had ZERO idea how to do my hair. The way she blow dried it left it so frizzy and she was seriously going to leave it that way. I basically had to tell her how to fix it with the hot iron. You could see how upset I was all over my face and I definitely let her know how I felt about the horrible job she was doing. I must say that she kept her composure the whole time and never gave me Attitude. That was the one good thing about the whole experience.

I have been to several different Aveda Salons but this is by far the worst! The girl that did my brows made them uneven; one side was normal while the other she ripped out too much in the center to the point of there only being a few hairs just in the center arch. She really messed up. I voiced my concern to the lady at the front desk who looked closely and said, . oh it looks like you have some blond hair. Are you kidding me!?!

I don't have an ounce of blond hair on my body. Don't make excuses and tell me I have blond hair when I clearly have no hair! She then proceeded to tell me that I needed to fill it in. Yeah, . Because YOU MESSED UP! They don't stand behind their service or offer compensation or anything when they clearly rip only ONE of your brows almost off.

The lady I went to was supposedly one of their best at brows. I was so embarrassed to go out in public for the next few weeks. Worst experience ever! Never again! Save yourself & instead go to the professionals at the Brow bar at Ulta in Portland. They are quick, professional & highly recommended. Well worth the drive! Also, if you need something in town Sparrow hair studio in Saco is pretty good with brows for only $12, but you have to leave a vm and they will call back with an appt.

I went for a haircut and received great service! The stylist listened to exactly what I wanted! The salon is adorable and cozy! They offer you a drink when you come inside. They use and sell aveda products-added bonus!

I love this salon! They take the extra time with you before they even begin and then give you a hand massage while your hair color is processing. I see both Amy and Jenna and both are fabulous!

This place was awesome. The girls were all so welcome and sweet! The atmosphere is so beautiful! And the stylists clearly know what they are doing. Would definitely recommend this place!

I'm very happy with the cut and beard trim that I received from Cassie. It was a very relaxing experience overall. I would definitely recommend Acapello Salons for a Men's cut. My wife is very happy with her cuts and color work that she gets done there too.

They were able to accommodate me on short notice. I called on a Saturday and they had an opening the same afternoon. The woman who cut my hair (Olivia) was nice but not very chatty. There was another customer she seemed to know and spent most of the time talking to her. Hair cut turned out great in the end.

Disclaimer: I never got my hair cut. I called at 10am to price out a simple cut and blow dry (they opened at 9). I was put on hold for several minutes when a different woman picked up the phone and asked if I had curls. I said no. Fast forward to another few minutes later when the original woman on the phone picks up and says cuts start at $40. I asked what may cause a cut to cost more, and she said " a variety of things". I asked for an example. Her response? "Let's see when you get here". I'd rather not. Sounds like a shady plan to get me to pay more.

Horrible Cut by Jade uneven all across the bottom, need to go get it fixed ASAP, she also implied we should try the Scarborough office since we lived in scarborough. She was picked by her bio and loving hair! nuf said. Wont be back.

Went there to get my roots done (I'm blonde), I work in the area and I had time to kill. Was quoted $83 on the phone. They charged me 120 when I went to leave bc evidently the hairstylist did my hair a different way then the 83 dollar way, without asking me! Then I look at my hair and realize I STILL have roots! So after getting convinced by my friends to call (I am not one to complain) I called back.first (before I said anything) I was put on hold for several minutes until the line disconnected, then I called back and got the voicemail.

Finally after the 3rd try I got someone and they said they would redo my hair. I went in the next day and the woman who did my hair (not the original person) was so rough yanking on my hair and head that I left with a massive headache, then she told me the previous person left a big chunk out of the back of my hair so she was going to fix it.lo and behold after she was done and after all that I had roots! ALL I EVER ASKED FOR WAS TO HAVE MY ROOTS DONE, HOW HARD COULD IT BE?!

Side note: the place is in a house and the coloring gets done upstairs (not handicap accessible) at a circular table with other customers sitting around. The table has a stained, dingy cloth (both days I went). So just in general, not impressed. Don't waste your money when you could get much better service and environment for the cost.

Great place. Skilled colorist in Alex Hudspeth! And she's pretty good with scissors, too. Great service and nice atmosphere If stairs are an issue, call ahead. Otherwise schedule now!

I am so so so happy with my haircut. I had long, thick, dark black hair, and I was really scared about getting it cut. But my stylist, Monique, was simply amazing. She listened to everything I had to say before we started, and she was very receptive to my concerns/wishes. But at the same time, she had a creative mind and knew exactly what to do with my hair.

She has a really good sense of style, and she is willing to work with you to find a cut that would suit you. The salon itself is very nice too! Its really well designed, clean, and has a great environment. The service is really friendly, and I love how they have turned an old house into a fancy/modern salon. After getting 10 inches cut, getting highlights, and a stylish haircut, I feel so great. I have never gotten so many compliments about my hair in my life! I highly recommend this salon, especially Monique.

I went here with a bridal party to get out hair done for the wedding. All of the girls were really sweet and the salon was incredibly accommodating. They allowed us to bring champagne and have some mimosas as they did our hair. They also let us play music too! The bride's mom needed nail polish to fix her nails and they let her borrow some, which I thought was generous.

In terms of my updo, I had no idea what I wanted and was really indecisive; however, my stylist, Steph, was patient and took me through every step to give me options as we went. My hair turned out beautifully!

This is the BEST salon I have ever been to. I cannot give enough praise to the staff of this salon. For $115, you can get: -cut, style, wash, dry ($35) -highlights ($55 for partial foil) -flat iron ($10) -eyebrow wax ($15) -makeup touch-up (free- kudos to Vickie for a great job!) Not convinced of how great this place is yet? Let me tell you how amazing my hair looks. I've been looking for a good stylist for years. Cassie is now that stylist.

My hair looks amazing. I have never had so many compliments on it! It is just the right color and Cassie really worked with my hair to create a style that is very manageable while still being chic. This particular Acapello is in an old house. It's so beautiful and comfortable inside. The staff will take you on a tour and tend to you to be sure that you are enjoying your experience.

The range of salon services here is great and everything is reasonably priced. I live in Massachusetts, but I promise you I'll be headed back up to Maine every time I need to get my hair done. It is well worth the trip.