Woodhouse Day Spa

My daughter had a massage at the Quarry location. She said the staff was extremely ugly, rude and surly. She didn't complain she said she just took it. She has had many massages before and said this was the absolute worst. She left and on her way home the manager called to apologize for the staff's treatment. However, she was still charged the full amount.

Would have given more stars but Unfortunately I arrived two minutes late due to getting stuck by the train nearby, and the front desk woman said I no longer had the option of using the facilities, putting on a robe, nor even getting offered something to drink prior to my appointment. It is very unfortunate because I enjoyed my experience at the rim location before, and was really looking forward to this appointment.

I know this is because it would cut into my massage time, however, I wish I would have been given the option to choose for myself. Thankfully Cecelia did a great massage and was very friendly, she even offered to grab me a water and a robe herself so I wouldn't feel left out, parched, or like I wasn't getting the full Woodhouse experience.

My massage by Melissa was wonderful, she went above and beyond to make sure I felt comfortable and welcome at the facility. However, the front office staff came across rude and impatient. Their greeting upon arrival was cold and when I was making my payment at the end I was yet again met with an impatient attitude even though I was the only guest she was helping. It was my first time here and I wish the front office staff were more welcoming, kind, and inviting.

Claudio was great! I had a body balance service and he was very professional and knowledgeable about the body. The entire atmosphere is always very welcoming and calming. Woodhouse is hands-down one of the best spas I have been to.

I wanted to like this place. Walking in, it felt very elegant and clean. I sat in the waiting room until it was time for my deep, clean facial. During the facial the guys was very nice and comforting. My biggest complaint is the facial itself; it was more of a glorified face wash. The extractions itself was maybe 5 minutes; the rest of the time was spent washing/steaming my face. My hour appointment only lasted 45 minutes and my face looked the same. I deep clean my own pieces better at hom.

I arrived an exhausted mess and I left so relaxed and calm. From the staff, the ambiance, the services I honestly can't rave about this place enough! Kay really helped this overworked mom feel royal for the day!

They contacted us a day prior stating that they had to reschedule our couples appointment due to an employee being exposed to Covid, which was fine. However when we arrived they tried to state that it wasn't a couples massage, which is what they had even called to reconfirm a change in schedule for, where late to actually see us and overall a bad experience.

The atmosphere was nice but the gaslighting and poor performance from their spa manager to communicate certain issues left their establishment extremely lacking. The little communication we did have with a receptionist was also incompetent at best. Overall I do not think the establishment would be terrible if they communicated better and could deliver on their word.

Fantastic. Ask for, or schedule with Emily S. She is awesome, and a pleasure to be in the presence of. Outstanding treatments and even better conversation. What a peach!

I go there once in awhile It's a relaxing atmosphere. Jennifer was great.

My fav place to get a massage. Love the ambiance and Audrey was super sweet and amazing.

The place was esthetically pleasing. However the services were just mediocre. In my opinion it was overpriced and and not well organized. I got a confirmation of my appointment two days before. Then got another call requesting that I reschedule for another time because the person I selectedwasn'tavailableanymore. I refused to reschedule because I had planned a girl's spa day.

So they told me to come in at my regular scheduled time. Mind you my original appointment was for 11:30. They ended up seeing me at 12:45 anyway. I don't think I'll be a repeat customer.

I had a facial with Katrina and all I can say is WOW. My face feels so refreshed and well balanced. She massaged my feet, arms, and shoulders along with giving me the best rejuvenating facial I've ever had. I definitely recommend using her if you ever go here! She also gave me great recommendations to add to my daily skin care routine. The staff were also very sweet and friendly to make my experience welcoming. Thanks, Katrina!

Edited to add: i emailed on 5/24 as they suggested. no response. i really did enjoy the massage and service, but the bath water was TOO HOT. it was my first time ever, so idk what it's supposed to be like. but i had to ask to cool it a bit, so they brought me a bowl of ice. once it cooled, it was nice but i didn't get a lot of time left. when i left, my skin was red all over and i had a mild heat rash on my chest.

Friendly staff, beautiful venue but $75 for a pedicure that lasted all of 30 minutes was disappointing. It was basically a foot soak and fresh polish. A $75 pedi should come with at least 10 min foot massage.

First and foremost let me say that I had the absolute best experience here. The staff and service was amazing! The true reason for this review is to recognize Emily who hands down gave me the best pedicure I have ever had. It isn't just because her work was top notch, it's because great customer service is so incredibly hard to find. She truly loves what she does and her passion shows.

Her personality and ability to connect with her clients is unmatched to anyone in her field. To the owners and management of Woodhouse Spa, you got lucky with this one! She represents your company and brand in a way that should make you proud to have someone like her on your staff. To Emily, thank you for the much need relaxation, conversation and experience. Definitely a customer for life.

I bought massages as a gift for my son and his wife for their birthdays. It was supposed to be a 50 minute massage for each of them. They were started at the stated appointment time of 3pm and over at 3:40. Clearly not 50 minute massages. It might not have been such a big deal had they not been such poor quality massages. They have had many massages and although not terribly picky they are able to differentiate between a skilled massage therapist and one who is just rushing clients through. Would not recommend.