Excuria Salon & Spa

Nadine is a fantastic nail tech and artist. Highly recommend. Worth the drive from Niagara Falls to Williamsville.

The Mocha Tapioca Renewal Treatment was divine and Lauren took really good care of me! I felt euphoric, it was like I was floating!

This is my second time there to get a facial with Jane! She's the best. She makes me feel like a queen. The environment is peaceful. The products used smell great. Make sure to book ahead, they are very busy!

I was in, in Nov 2021 and the front desk girl said I had enough points for my next Pedi to be free! YEAH! After some time off for a surgery I want back last week (Feb2022). When I went to pay they told my I don't have points anymore and that they expired. I was never told that was going to happen, nor was I prepared. This desk girl said "everyone received an email about them" - yet I did not. I was very upset, one in the fact that they were like " oh well, how are you going to pay?' and another because Rachel does a great job on Pedis! I will miss that.

I decided to treat myself to a massage for a Christmas present to me. I ordered the Emphatic Deep, because it was a higher end massage, and I wanted to be pampered. Their description is as follows: "We are not of the belief that added pain is the best for healing." Well let me tell you, I am in fairly good shape, but the next few days left me feeling like I'd been beaten with a meat tenderizer. You folks may want to dial it down a bit, as I have usually found massages to be relaxing. This one was pricy, and not at all enjoyable.

I always recommend Excuria to anyone asking where to go for facials or massages. I see Maggie for facials and she makes it such a relaxing experience. I wish I could go more often!

Just got a facial by Karen and was easily one of the best facials I have ever gotten! So affordable and they really go above and beyond! Highly recommend!

I called to make an appointment because I had 2 gift cards that I had to use, as I had had them for quite some time. They confirmed my appointment the day before. I parked in the back parking lot on the day of my appointment and headed up the ramp. When I walked into the building, I was in the salon and very confused on where to go. It is windy and I finally found the front desk.

I checked in and the girl working it was very confused in how to type in my last name and then asked if my first name was Susan. I know masks don't help with hearing people, but it wasn't a great first impression. Also, I handed her the two gift cards and asked her if I could pay then, and she said she would put my name on them and put them aside.

I shouldn't have done that based on the first impression of her not being able to put my last name correctly into the computer. After my services were completed and I went to pay, that girl who checked me in was gone and the other girl who was checking me out didn't have a clue about anything and didn't know where my gift cards were even though she was right next to us the entire transaction earlier.

The other girl at the front desk knew where my gift cards were and brought them out. I didn't wait long in the waiting room downstairs before Amy, who was going to give me my body polish and scrub, came down to greet me. She went over the locker room situation and I changed into my robe and slippers and locked my clothes and purse away. The body polish and scrub was very relaxing and Amy was a delight. Next, Ruth, who would perform my scalp massage, was just finishing with a client, and I was brought into a waiting room upstairs to wait.

It was a quick wait however, and Ruth brought me into her room to give me a heavenly neck, shoulder and scalp massage. I slept incredible that night and was completely relaxed. The tipping is weird. Since you are parading around in a robe and your things are locked up in a different room, you have to put the tip in an envelope and shove it into a locked away area at the front desk. I don't know how I feel about that.

I had a confirmed appointment for today, 12/24/21, at 11:30 AM for a manicure. I was hoping to get my gel polish removed and a regular polish manicure. At no time during the online booking system was I alerted that gel polish removal could not be performed during the regular manicure service. At the time or writing I do not see that you are able to book polish removal as serve.

Upon arrival at my appointment, my nail technician told me almost immediately that she did not have time to remove my polish and complete a manicure. She went up front and returned to tell me again that there was definitely no time to remove my polish and that she would walk me out. At no time was I offered to book another appointment or any other accommodation despite my confirmed appointment.

While I understand Christmas Eve and this time of year can be extremely busy, the curt exchanges with the technician left me feeling disappointed as I had a confirmed appointment and I had really enjoyed my last manicure at Excuria.

Should give zero. Stylist cut hair nothing like I wanted, got color in my eyes and was extremely rude and rough. Never asked about products. No flat iron. Hair feels thinner than before. Charged me way above estimate. Rushed from start to finish. I noticed a client near me grimace at the way the stylist spoke to me. The least relaxing salon experience I've ever had. I'm not exaggerating. Couldn't wait to leave.

Never going back. I've never written a poor review for a salon in my life. This was that bad. So many better places that don't treat you like a number, have a nicer vibe and cost less. Very disappointed.

Nick is back! Awesome. Professional. Attention to detail. All stylists demonstrate commitment to their profession. Kudos to owner, Peggy for years of excellence

Alon my for trip Amanda did a great job on my hair and did exactly what I wanted and I couldn't get in with her, my second visit unfortunately Nick did not listen to what I wanted and ended up giving me an inverted bob and I even specifically told him I still wanted to do a ponytail and he has very large hands and it was uncomfortable while he was washing my hair and he made my hair so short in the back that the hair dryer was burning my ears.

The cut looks nice but it's not at all what I wanted and showed him. I specifically wanted it to flare out and be able to do wave curls. I did received my first facial it was heaven I highly recommend Maggie she was a delight and so kind.

I ordered Halo extensions from this business. Shari was the stylist who did my consultation and ordered them for me. I have no issue with the extensions. The color matches perfectly. The issue I have is with how rude and weird the stylist Shari acts. During my initial consultation on September 1st, she was briefly complaining to me about previous appointments she had and how someone annoyed her for some reason or another.

I'd never met her before in my life, so I found this a little odd and unprofessional. She also made a comment about how fast she is at her job because she's so good at it, which also seemed weird but whatever. Regardless, I went ahead and ordered the Halo because I was in a hurry to get it and the color swatch she showed me matched perfectly and I didn't want to choose it myself online and pick the wrong color.

Today when I went to pick up the extensions, she helped me put the piece in and I said I was excited because I didn't know if it was going to match but it did perfectly. And she said "Yeah, I didn't know if it would match your faded a** hair color." That is an exact quote, no exaggeration or misinterpretation. I told her I haven't colored my hair in over five years and this is my natural hair color.

I was so stunned and embarrassed that I kind of just laughed and then I left. But I've never been spoken to in such a disrespectful manner by anyone at any salon (or in any kind of personal care/service industry place of business at all). I have no idea why she said that or what would possess someone to be so rude and mean. I like the extensions, but if I want them cut or need help with anything else, I definitely won't be back to this place again. Shari has been abrasive toward me and others both times I've been there (and I was only there for about ten minutes the first time and less than five minutes the second).

I'm sure she would have some sort of sarcastic and condescending reply to this review, but seriously - this lady seems to be good with hair but probably not good at life and definitely not good with people.

So I was a new client to this Salon. Book my appt for a haircut online. So I get there they ck me in knowing I'm a new client was set to see i believe name was Amanda. She comes over we start talking on what I want and she starts getting strange had to go get a another girl to help consult her I really have a pretty easy hair cut. Then proceed to tell me she won't be able to cut my hair because she won't have enough time. I had an appointment really. Needless to say I I had to leave without any service.they made it like it was my fault no apology nothing!

I had a facial with Karen last week and she was awesome! She explained every step of the way, the products she was using, why she chose that particular product. She even recommend so great products for me to purchase, if I wanted, so I could continue to have better texture. The actual massage portion of the facial was also amazing. She was gentle but firm with her pressure and it was a lengthy massage. The best one I have had with any facial I have gotten. I will definitely be going back again and will certainly request with Karen!

Shari Is a Hair Goddess. She has given me Mermaid Hair. Long Story Short. From Hawaii I was visiting Buffalo about two years ago. I was nervous because I had incoming photoshoots. Also I have experienced many unhappy results with other hair dressers. So I was a little skeptical. After my first consultation I felt so comfortable. Shari knows what she is doing and didn't give me any inclination to doubt her.

She did my hair without damaging it. Two years later I am back! And I am so happy. Again this time She did my hair two weeks ago. I still feel super happy about it. Excited to go back. Looking forward to it. The staff is Amazing. Amanda was very knowledgeable about the skin products. Love the products she recommends. My skin looks better. Thank you for your Service girls. I'll be back. Love, Vianca HeartDrum

I went here because the girl who does my hair is too off her rocker to keep Doing it and I thought she cried my hair. Instead of being kind, the girl who did my hair here, made a scene about my hair and embarassed me while telling me I might as we shave my head.and I have and always have had long blonde hair. Then, she charged me $60 to Condition my hair.nothing else. Just made me feel bad and I left with a wet head and shame. Looked on the menu and that treatment is like $26 bucks. So.yah. Id say go anywhere else.

I am visiting and Excuria was recommended by a friend and I was lucky enough to get in as I needed a touch up on my micro blading and Cara knocked it out of the park! Not to mention she was a joy to talk to! I had also used Karen for some waxing services and she was fabulous as well! Great ambiance I highly recommend!

To treat myself, I will occasionally get a pedicure and love it every time. They can hold a total of 6 people for a pedicure in addition to other rooms for hair and massage, etc. The staff is always so friendly and accommodating, even when my feet are far from lovely beforehand. They have so many polishes to choose from and my feet always feel refreshed, smooth and polished of course. An added bonus, the chairs have a massage feature if you have some knots to work out.

My daughter purchased a gift certificate for me at Assyria, so I decided to try it again after a few disappointing haircuts in the past. This time I went for a pedicure, pretty hard to mess that up, I thought. Well, think again. Firstly, I arrived on time for my pedicure. Yet, I had to wait 30 minutes. What is this a doctor's office? The tech arrived with no apology.

The pedicure was ok but I ordered a French and the Lines were uneven. The worst part was at the end. I was told to wait 5 minutes and then make my way up to the desk. I waited and waited, surely she will be back to help me out of the chair and to remove the toe spacers. I have back issues and hardly made it out of the chair. I couldn't figure out how to slide it around. I almost fell, so annoying. Then, I look and the tech is watching me while she does another clients nails. I find the ladies there arrogant and unhelpful.

I decided to try Excuria last minute and oh my god I was so impressed! Everyone there is so friendly and welcoming. I had a gel manicure appointment with Taylor and she did an amazing job! I already booked another appointment with her! I definitely recommend :

I booked a 90 min pregnancy massage with Trent. Trent was very accommodating and used the right amount of pressure to my liking. He provided a very relaxing massage and calming environment utilizing aromatherapy as well. After, he suggested a steam shower which I gladly accepted. He started the shower and laid out my towels. Provided in the locker room was shower caps, shower gel, shampoo, conditioner, hair dryer, straightener, deodorant, hair spray, cotton swabs, and sugar scrub etc.

The steam shower was so relaxing and had a lemony scent which was refreshing. Before I started my shower, Trent gave me a glass of refreshing cucumber water. I left Excuria feeling rejuvenated and relaxed.

I've been coming here for several years to have my eyelashes tinted. I love not having to wear mascara. It's a vegetable based dye so if it gets into your eye it stings but won't cause any damage. The staff is friendly and professional. I have always been happy with the services I have received. The only thing that I don't like is that the building is an old house so the stairs are steep and narrow. But they are moving to a new location in the next few months that will have an elevator.

Alway enjoy having mani or pedi here. Probably my favorite spot in Buffalo for a pedicure. It's hard to book last minute as usually they are full and can't accommodate.

I started going to this place to get my eyebrows waxed because I was referred by my sister in law to Karissa for eyebrow waxing. This place is elegant and relaxing from the moment you walk through the door. There is relaxing music playing and it smells warm and inviting. There are complimentary fruit infused water & coffee stations throughout. Before I came here I was plucking my own eyebrows with tweezers and I couldn't seem to achieve the right brow shape I was looking for.

I also couldn't seem to get my one eyebrow to grow near the tail end. I decided to stop plucking and let them grow out all crazy and then go see karissa to have her help me reshape and get advice. She advised me that my grow pattern is in 2 different directions and that is why I am not able to achieve the shape I am trying to get but we could get a more natural shape with time.

I go back every 8 weeks and my hair has been growing more in the areas I want it to and less where I dont. Now i dont let anyone touch my eyebrows except karissa including myself.

Treated myself to a massage yesterday and really enjoyed the experience. I am pregnant so it was nice to go somewhere that has a table made especially for pregnant people. Loved the music, smells and ambiance of my massage room. Alexandria was my masseuse and she was very calming and did a great job at targeting the areas that were bothering me. I also added on a foot mask and that felt really nice as well.

You are provided shower sandals and a robe, and a locker with key to put all your belongings in. I recommend the steam showers after as well. The only thing that annoyed me was their parking lot was completely full and it was a little annoying to find parking.

I absolutely love this place! I had gotten a gift certificate and was in dire need of a deep tissue massage so I figured why put it on hold any longer? One of the employees offered to take my coat and hang it up and I waited in the salon area for the therapist. I love the fact that the spa is separate from the salon because it's a bit noisy downstairs and would totally take away from the ambiance.

Once I got upstairs I was given a robe and "sandals" and a key for my locker so I wouldn't have to bring any of my belongings into the room (including my phone which nowadays is seemingly attached to most of us but everyone needs a break sometimes). The massage room is very peaceful and serene and Valerie asked me a few questions about my pain and health etc. before the massage began. Divine!

Already booked my next appointment! Love the steam shower afterwards and the glass of water before and after was a nice as well. Maybe I'll get the champagne next time around lol

Treated myself this week to a massage. This is my favorite place to go for the whole experience. I keep scheduling the same Swedish massage when I go. Changed it up with their "ultimate" experience, which includes a bath with a head, neck, and shoulder massage before an hour full massage on the table. I should have asked more questions before booking and upgraded (only $10) for the jet tub.

The bath was nice but I couldn't relax just hanging out in the tub in my bathing suit. $10 for all the bubbles and jets would be worth it. Every masseuse that i have had is very knowledgeable and talented. My favorite part is still probably the steam shower afterwards. It's a steam/rain shower, and completes the total package.

Operating in the center of Wiliiamsville, Excuria is obviously aimed at higher income clients. Their services (haircuts, manicures, and pedicures, for example) are of high quality and high price. It's best to have a gift card to use. It's a very busy place. When I had my hair cut, there were at least 6 other customers also getting new hair-dos and several others sitting off to the side with foils sticking out if their hair, probably waiting for colors to set.

Music playing, hair dryers blowing, stylists and customers conversing - not a place you can catch up on your sleep. My stylist was friendly and experienced and I felt safe letting her create a hair style that she thought would suit me. It looked great when she finished and might have the next morning if I could have had her re-style it again after I slept on it. Excuria is a good place to pamper yourself. Just save up for it. Or give a good sized gift card to your favorite person.

Came here for a massage and had a good, but not perfect experience. I was happy to find the descriptions of all the massages, pricing, and easy scheduling online. Their prices are higher than others in the area, but you're paying for the experience you get before and after. Plan on scheduling your massage a few weeks out. I came during the day during the week and it was very busy, however I was greeted right away and my appointment ran on time. Accessibility- The massages take place upstairs, so call ahead to see if they can accommodate you if you cannot walk up a flight of stairs.

Before your massage, they direct you to the ladies locker room, which has 1 bathroom, a few showers, a sink, a bench and some lockers. This works if only 1-2 people are in here at a time. There were 3 other ladies when I arrived and I had to wait to use the bathroom to get undressed. They give you a robe and heavy duty flip flops to wear, and each locker has a key that you take with you.

My massage therapist greeted me right away and showed me a menu of add-ons for the massage. I chose the sinus reliever which was OK but I didn't feel it made much of a difference. After the massage I was led back to the locker room, and the massage therapist started a hot steam shower for me and gave me a glass of water. Overall- I liked how upscale the spa was, but I came to relax and with so much going on, it was hard for me too.

The ladies locker room wasn't stocked well when I first got there, the bathroom was out of wash clothes so I wasn't able to dry my hands, and they had only 1 pair of flip flops left so I got a giant pair that were hard to walk in. The laundry bin was overflowing too. After my massage the locker room had been restocked but they were out of shower caps. I'd recommend Excuria if you are looking for a massage plus a fancy before and after experience. However if you just want a massage and not all the bells and whistles, I'd recommend somewhere less busy.

Perhaps it was a bad day, but my experience here was fine, not great. I came for a haircut. Making the appointment was very easy and they ran right on time. Both great. The space is beautiful. But the woman who cut my hair didn't really ask me much or discuss much beyond "how much do you want me to take off". Then she kept forgetting what side I part my hair on so she cut it a little off. I don't think I'll be back. For the price I'd rather go somewhere that just takes a little more time and listens a little more.

I've seen Nicole here a few times and she's great! The facial I got from her was extremely relaxing, and my skin felt so soft after. I felt like she really took her time with me. I've also seen her for brow waxes and she is very meticulous. I haven't seen anyone else here, but will keep coming back to see Nicole. Some small flaws: I do feel like this salon is a little over priced, but I think that's typical based on their location. The receptionists also often sound like everything they're saying is scripted - could be a little friendlier.