Positive Image

Monica has been styling and coloring my hair for 5-6 years. What I love most is the dialogue and how she listens to my ideas and then suggests what she thinks will work best for my hair, face shape, personality, etc. It's always a collaborative process and in the end I always trust her judgment. She's talented, meticulous and committed to making sure I'm delighted with the end result. And I am! I highly recommend Monica and this little gem of a salon in West Springfield.

Very easy to schedule an appointment. Everyone was very friendly. Stylist was great. Very clean environment

I made an appointment at this salon a couple of days ago. I specifically asked to have an appointment with Donald. I scheduled an appointment for this evening at 6:30 with Donald. I got to this salon at 6:30. When I entered I was not greeted, I stood there for 5 minutes with no one acknowledging me. So I sat down, a lady I'm guessing was the receptionist asks me what I wanted, I told her I was scheduled for an appointment and I told her my name.

I sat down in the stylist chair and she sends over a lady obviously not Donald, I asked the lady about what was going on and apparently she was assigned to cut my hair. I went to the receptionist and told I wanted Donald to do my hair and she proceeded to tell me I needed an appointment. I told her I made an appointment with Donald specifically and that the lady she assigned to me didn't even understand what I wanted for my hair, honestly I don't think she understood English very well. Anyhow the receptionist says that someone forgot to write my appointment down.

I am so disappointed with this place, I was really looking forward to having my hair done by the owner Donald. It's really frustrating when you have made an appointment with a specific person and look forward to it the whole day only to find out that "someone " forgot to actually schedule me with the stylist I specifically asked for. I do not recommend this place at all. I am so upset I couldn't get my hair done.

Donald, one of the owners, cut my hair and he did a great job! I went in with a style that wasn't working for me and he spent time asking questions and figuring out what I wanted and making sure we were understanding each other. This was my first time at Positive Imagine and I will absolutely be going back! I love my haircut, I couldn't be more pleased.

Loved my experience here! Dong Le is so cute and sweet! I showed her a picture of what I want and she cut my hair exactly the way I wanted it! And you receive a cute gift bag at the end of the visit! Service: Hairstyling

Very professional and affordable. Dong Le did an incredible job on my cut and highlights, she is very thorough and easy to talk to, very sweet. Highly recommend!

Including before pics so you can truly understand the miracle that took place here Can't say enough good things about this place! The receptionist was really helpful and went out of her way to set up haircuts for both me and my sister last minute, day of. Fabiola was our stylist and she did a fantastic job on both of us. I came in with hair bleached a total of 6 times and at least 3 different tones/shades on my head so my hair was in rough shape.

She had the woman washing my hair(I didn't get her name but she was really nice and was gentle with and took good care of my hair) use a blue shampoo to get the brass out and after the deep conditioning treatment and the haircut my hair was soft, strong-looking and as even-toned as it was possible to be. My hair feels light and gorgeous and I love it

Donald listens and dies a great job! I'm there for a haircut and he gets that- boom- done wonderfully! Patti does a GREAT job on my tweens asymmetrical cut. She loves it.

I tried this very clean and professional salon for the first time beginning of 2021. Was not disappointed! I have been back every week for a wash & blow style with dong Le. My hair is very difficult to blow dry, due to the texture & even the best stylists have tried and failed. Dong Le knew just how to do it! My hair turns out perfect every week! This is a very sterile environment. They take every safety precaution, actually going above and beyond! Thank you, positive image!

This review does not reflect the facility. Cecelia is a hair dresser who works in the Positive Image Salon and is not a professional person and we will never return to her after she did not cut my sons hair correctly and then argued with me about fixing it. She was full of attitude and disrespectful blaming my absence from the original haircut. I was unable to attend and my husband noticed the bad haircut when he got home.

I plan to look for another salon based on this one experience with a rude person. I also now need to pay someone else to fix my son's hair. This has been an extremely disappointing experience.