Anjou Spa & Salon

I have been going to Anjou spa for over 5 years and have loved them but the latest changes there have made it anything but relaxing. Now it's all about upselling. My last facial was anything but a happy one. When I first got in the room for my facial she tried to sell me extra services, again while I was getting my facial and as I was leaving.

There is no more warm friendly feeling, no personal talk, no extras. Not even a how was your day. I do not feel valed or cared about there anymore. Very disappointing and I will not be continuing my membership. Makes me very sad. I also juat had to cancel an appointment more than 24 hours before my appointment due to illness and I was charged $30. This is outrageous. So sad. No personal care, no appreciation for loyalty anymore. You are just $$$$ to them now.

Bri gave the best facial I've ever had! She was also very knowledgeable on skin types and products helpful. Highly recommend the antioxidant facial! You will leave feeling renewed

I had a wonderful experience here! I booked a facial. It was a relaxing and calm environment. The aesthetician that did my facial treatment was wonderful (Kayla). She consulted with me before getting started, was friendly but also calm, and created a relaxing environment during my treatment. I can't say enough good things. They recommended great products for me to try out. I enjoyed the visit that I had. The spa was friendly, welcoming, calming and knowledgeable! I will go back and would recommend that spa-lovers give this place a try!

Seeing all the complaints on here really makes me wonder if any of those people ever say anything nice about places they go and experience. My experience here was very pleasant and my facial went amazingly. My appointment did get pushed back 15 minutes later but that worked out much better for me anyways. They care about the needs your skin has and make sure to go over a routine skincare regime for at home. The facility is also very beautiful and soothing.

Debbie and Debra were phenomenal. Clean facility and warm, welcoming staff. Will absolutely visit again the next time I travel to Bend.

What a bummer of an experience! Not going back here. Really sad because my mother and sister have been multiple times. I drove 20 minutes To specifically purchase two products and wanted to give them the service. (Sunday 1/23) two teenage girls working the front desk without masks on. Long dark hair and very big eye lashes. I came in and told them that I was just getting product and then I would love to go to the face studio, as that is where the product was:) The teenage (who also was dressed incredibly inappropriate) told me To keep my mask up over my nose ( I just gave birth days ago and was having a hard time Breathing for a MOMENT.) it took forever to ring me up, I asked for a bag.

She rudely said we don't have bags. I asked for a receipt- she said "I emailed you" very rudely. As a first time customer - what an awful experience. Having been in the customer experience industry for years and years I'd say they need to train or rehire. Really unfortunate:(

I have been getting my massages from the same spot in town for the past 5 years. I decided to try Anjou out. Let me first start off by saying the parking here is awesome. There is always a front spot which is an awesome way to start out a relaxing day at the spa. When you walk in you are always promptly greeted. The waiting room is dark and extremely relaxing and dark.

The bathrooms are very clean and new with lots of space. The steam room is a great way to start and end a massage at Anjou. Megan is who I usually see and I can't imagine seeing anyone else. I'm sure they are all fantastic but Megan always seems to find my trouble spots. Everything seems to be very modern. If you are a local or just visiting you need to check out Anjou for an amazing experience.

All staff members are kind, courteous, professional and pleasant. Over six years every massage and facial I've had has been memorable. Everything is just right--the lighting, music, comfortable relaxation lounge, sand room and sauna. That's why my husband and I are both members and make a point to visit monthly.

Beautiful spa! Been twice once for a massage and once for a facial and had an amazing experience both times, highly recommend.

Stephanie was amazing. My skin looks and feels so much better. She was also very good at educating me on how to take better care of it and provided me with a couple of free samples!

It's been since November or so that I was at Anjou, so I'm not sure the most recent changes. My sister-in-law and I used to have the monthly membership. During the pandemic certain services couldn't be utilized, which was completely understandable. We kept with our memberships because we found a couple providers that we still really enjoyed getting facials and massages from.

As time went on, there was frequent service provider turnover, and we had a hard time finding anyone that gave the same quality facial we remembered when we first started. At the front desk, it felt like things were always getting confused and mixed up with billing and our reservations. Part of all the dysfunction is probably due to the high-turnover and constant training needed.

I miss my regular visits to the spa, but the quality dwindled and I've found someone else in Sisters that takes more time to read my skin and pays attention to the little details. Anjou still has all the potential to be the best spa in Bend. Great space.

Previous services from Anjou have been satisfactory however, they just canceled my massage less than an hour prior to the appointment. I scheduled the massage on the last day of my vacation, so there is no time for me to reschedule, & they offered me a free session in the hot sand room (a service that was included with a massage prior to COVID) to make up for it. Extremely disappointed, will be finding a new spa.

Easy to schedule- very responsive front desk- terrific esthetician- love the Eminence organic skin care line that they use for facials.

I got my first massage there today with Amber. It was a couples massage with my fiance. Due to covid they were in separate rooms but that wasn't an issue. She did an excellent job and gave my tense shoulders and neck some "extra love". The atmosphere was very relaxing and now im less tense and lotioned I like that they ask if you are ticklish for me, it's my feet and she didn't want to get kicked which is understandable. I even set up a monthly membership for 75$ which is what my first massage costed instead of 100$. I will be visiting every month for my complimentary facial or massage!

Absolutely amazing customer service, quality services, and beautiful place! I organized a company event here in May 2021 and their staff made it an amazing and safe experience for my guests. Ignore the one star reviews about showing proof of vaccination. that is only if you refuse to wear a mask they ask to see proof - as most other personal services do and in compliance with state rules. My guests did the 60 minute facials and custom massages based on their needs and all 10 had nothing but glowing reviews. I can't wait to come back myself!

The team was very conscientious of the Covid risk and provided all necessary precautions. The therapist was incredibly skilled and very helpful. I was able to receive a great massage and I relaxed better then I have in awhile. Very kind and professional care.

Update: When I left I had redness that I was told would go away. Woke up and now there are bruises under my eyes/along my cheekbones. : I do facial cupping at home and have never had this happen. This is an absolutely beautiful spa! I really wanted to love it and was planning on trying multiple treatments before I leave Bend at the end of the week but now I'm not sure. Ambiance: 5 stars Cleanliness: 5 stars Technique, actual treatment, experience: 2 stars I received The Works with the added Microcurrent.

The Works is supposed to be a 90 minute treatment. The technician was running late to my appointment and only gave me an 80 min. I was told the Microcurrant would add 8ish minutes so that would have been nearly 100 minutes but I received 80. It was super awkward at the end. Usually I would be allowed to get up and get dressed. When the esthetician said I was done she said that before I get up she wanted to tell me about all the products.

She started breathlessly rambling off the different products as fast as possible. She was behind me so it felt very strange to strain my head back to look at her and I gave up and just looked up at the ceiling as she went through the list. It killed the relaxing mood a lot. A few tips: -When applying skin care or taking it off, apply upwards. Applying downwards actually ages the face. - The way the cupping was done around the eye was also very aging. It's best to hold the skin so it doesn't drag and stretch.

You need to also move the cup quickly and not leave it too long in one place. -Microcurrent can be used to sculpt the face and that's how I received it in the past. So instead of running it across the skin, use it on the muscles, cheekbones, and to bring the eyebrows up. -make sure to clean the product off before the next step. Several times the mask/scrub was left on and when I left I still felt scrub/sticky. -I was asked to fill out a skin intake form but it was never read and I had to reexplain.

Everything was perfect. They are taking this pandemic very seriously, taking all precautions, and keeping clients as safe as possible. My facial was luxurious. Lindsay was so professional and took time to explain every product and why she selected each and every product to tailor my prescription for my skin needs. I am so grateful!

My husband. was looking forward to the pedicure for men, however due to the first snow storm of the season we were unable to make the appointment. I was calling to cancel when I was interrupted by an emergency call from a relative. In all the confusion I forgot to call back, and was working on the "crisis" when the salon called. Even though they didn't expect clients to drive in that weather (my husband is 85) the policy is to charge for missed appointments even though we wanted to reschedule. Be forewarned when leaving your credit card with this salon! Sally Murphy Bend Oregon

The spa had a great appearance. When I was checking in the ladies were discussing their jobs instead of getting me checked in and feeling welcome. When the lady took me back to the locker room she didn't show me where anything was and I was left to figure out robes and lockers. I would like to highlight that the facial and the sauna were great.

But the steam room was broken. Then I received the sweet renewal massage. The scrub was only legs, arms, and back. For the cost of the service I was under the impression that it was a full body scrub like other spas do for a body scrub. The massage was honestly the worst I have ever had. The therapist did not check in on pressure at all. Even after I asked her to modify her pressure.

I also had to redirect during my massage to have her work on my lower back. Overall the technique was disappointing and I don't like that I had to interrupt my service to ask for what I thought would be common sense. I would return for the facial service but nothing else!

I had a wonderful experience here. Very pretty, well decorated and calming atmosphere. My massage therapist was Jessie and she was amazing. She has great pressure and great technique. She also has a sweet, lovely demeanor. The changing area was nice and very clean (sometimes spa changing areas aren't well stocked and clean, so that's something that means a lot to me).

I love the apricot scented oil they use for the face massage. I got a little chocolate at the end of my massage. I don't know if it's because it was mother's day or because that's just what they do, but it was really nice to have a little piece of chocolate with my water after the massage. I highly recommend this spa!

They scheduled our appointment on the wrong day, a Month off, so when we showed up they turned us away. They take 2-4 days to return calls. When they rescheduled us they could not provide the service we wanted and did not communicate clearly so we still have not been able to schedule with them, because they have not looked into it like they said they would and started emailing instead of calling. I will be looking into other places to go.

I had a 90-minute massage + foot scrub at Anjou Spa for Mother's Day. I LOVED the aromatherapy and the attention to detail at Anjou Spa. I also really enjoyed the steam room and hot sand room - all of the accommodations are amazing and I felt like such a pampered queen. I love that I can go in for a treatment and enjoy the amenities the spa has to offer.

I'll be going back for a facial soon! UPDATE: OMG I had The Works facial with Sarah in Feb 2019, she's THE BEST. I loved the skin care wisdom she had to share and all the recommendations for my skin she gave - I'm still following her skin advice and my face still has a glow : I just had a 60-min massage with Moon for Mother's Day 2019, and it was fabulous!

She offered some wonderful self-care tips and I feel so rested and rejuvenated. I loved spending time in the hot sand sauna room after my massage AND enjoying my mimosa before hand.

I am blown away, this spa is hands down the best EVER! I had the pleasure of receiving a massage from a therapist named Anna and she rocked it~truly the BEST masseuse I've ever experienced. She is very knowledgeable about anatomy and uses her amazing strength to really get into the knots and loosen up the tension. I would not only recommend a visit to this beautiful spa, I'd also recommend booking a massage with Anna~ you won't be disappointed!

The entire staff is professional, kind and focused on giving each guest the best treatment possible. From the moment I called to book the appointment, to the check-out process upon leaving, I was impressed and satisfied. Definite 5 stars, in fact I would give 100 stars if I could! :

Cameras in every massage room, beware. Hey, in this digital age, there's a camera about everywhere, but in the massage room is probably not the best place to put a i-pad like tablet on the wall with the infamous pinhole camera on top. I'm sure they're not in use, or at least I give them the benefit of the doubt, but why not cover them with some tape or something?

Even though I booked a massage online 2 weeks prior to get the therapist I wanted and showed up 15 mins early for a quick steam, they switched therapists on me in a hurried "surprise" type of way and said.sorry, she went home sick.later to find out she no longer works for them for whatever reason and again another pathetic, oops, sorry after I checked out and mentioned it to them.

Being a big fan of the "hot n cold" therapy they still get 4 stars for being the only "spa atmosphere" in Bend with both a steam and sort of sauna, (infrared and mildly warm) but are 10x better than the no frills massage envy type place that's similar in price per month. Yes, the locker rooms are small, with 1 shower, and every time I've been the only guy in there so it's easy for me, but I'm sure if even 1 other guy was in there it'd feel cramped, can't imagine the women's locker area as that seems to be the majority customer, they wasted space for the enormous toilet room and cramped everything else.the wife agrees and is not a member but I will remain despite the minor annoyances.

My first time at the new location and all I can say is WOW! It is absolutely stunning and so comfortable. My mother got me a gift certificate for my birthday and I am so happy. I got the 90 minute body wise massage with Leah. She was amazing and so knowledgeable. Plus, we had wonderful conversation the entire time. Afterward I enjoyed the hot sand room which was to die for! I'll be back very soon.

On the downside though, and reason for only 4 stars, was the booking process. I had been online to book and decided to just call the next day instead. Although there were online appointments available, the receptionist claimed they could not get me in until the end of the month. Primarily because their employees were not trained in the massage I wanted that's on their menu.

I gave up hope, but still tried online. Managed to book an appointment for a week later online and had no issues. When I brought it up to the front desk staff after my appointment, they had no answer as to why that was and told me not to trust online appointments because they don't always get booked through. With the exception of having minimal staff trained in all the services and the booking process, I would say this was one of my best visits out of the many I've had. I'll be back very soon!

This is what my nails look like only one week after a gel manicure i got. Thick in some places, thin in others and already cracking and chipping. Disappointed I paid so much for such poor quality. Wouldn't recommend.

One of if not the best spa in Bend. Make an appointment and enjoy yourself in the relaxation room and sauna. Anjou has a membership program which we have been a part of for almost two years and feel it is very equitable for us. we go about twice a month and have been to almost every established spa in the Bend and Sisters area and have chosen Anjou as our favorite.

This is a full service spa with seasonal specials mostly targeted toward women but, YES, ladies take your man, boy toy. or whatever as Anjou is very accommodating with a men's area with shower and men's product. I'd say this would be a great spa if you're taking your man out for his first mani-pedi or couples massage. The Hydro Massage is. not even sure how to describe it, but it is really relaxing and i'd suggest a 90 minute treatment. Put a fork in you cause you'll be done afterwards. Both male and female masseuse's so pick you're flavor. Enjoy.