Changing Room

Worse experience ever! DO NOT use this salon. I made 3 hair appointments for myself and my daughters. I got Kelly. She took 5 minutes on my hair. In that 5 minuts, the desk staff came up to her about her next appointments, then even brought one of them back to her to discuss her blow out while Kelly was cutting my hair. She was obviously rushed and distracted and myhair paid for it.

You can see in the picture it's just a chop job. Despite my daughters hair coming out okay- certainly not as chopped as mine- we will never use this salon again and actively advise against it if anyone asks if it is good.

Front desk was extremely professional booking my appointment, they answered all my questions and recommended me to Karla for my desired look. Upon arrival I was greeted immediately with a friendly smile. Karla did a thorough consultation and with her professional opinion we came to the perfect cut and color for me. The assistant Jackie was very sweet and attentive. Karla not only created the exact look I wanted but also recommended some wonderful take home products which make my hair smell and feel great! I highly recommend the changing room and can't wait to bring my mom for another wonderful experience.

I had intially scheduled a men's cut with Karla for 4:30 on Sunday. The day of my appointment, I received a call asking if I could come in much earlier, to which I complied since I wanted to keep my appointment. After I arrived punctually at the time asked, I was informed that Karla was unavailable and that someone else would be cutting my hair (Jennifer).

I was displeased because I had scheduled an appointment with a specific stylist, AND had accomodated my schedule to the time requested by The Changing Room. Regardless, I had to wait nearly an hour until Jennifer came out. She seemed not to have much experience cutting men's hair, and kept asking me where to cut and if I wanted her to use "thinning scissors" or "layering, " despite me explaining that I did not know which tools were necessary to achieve the style I explained I wanted.

I felt disrespected by the lack of professionalism and concern for me as a customer. After my appointment, I received an email asking for my experience, which was completely ignored. I have no doubt posting publicly will warrant a response. This was my second time here, but I will definitely not return.

Karla and Bridget are extremely talented and professional. Please train front desk personnel to properly book services and ask if client wants to complete their look with a blow dry.

Appointment button on website does not work, and they do not respond to emails. I'm trying to schedule a haircut but they seem to only take phone calls. Not disability-friendly (I have a speech impediment).

I have been going to this salon for almost 30 years! I will not go anywhere else for highlights or a blow dry. Lilly is amazing! The other stylists are all great too! Highly recommend

I received I gift certificate to come here and try the service. Jana'e was the staff to who the job for my 10 years old daughter. she was amazing she was able to meet my daughter expectations and we love the place. definitely will be our hair salon from now on. Excellent service totally recommended

I always go to Jenni. The Salon itself is very nice, booking is easy (I do it over the phone), and she does a great job! She always mixes the perfect color, cuts my hair in a way that frames my face while keeping the volume, and is super sweet. Parking is easy and they have coffee. If you are worried about Covid they take a fair amount of precautions here and people wear masks, so it's a safer option. -Emma

I have never gone to a professional salon before, so this was a first time experience for me. But first of all, the receptionist (whose name I unfortunately didn't catch) was lovely and very informative when I called during my search for a salon to do my hair at. Scheduling the appointment was easy and the receptionist gave me a recommendation on which stylist has handled curly hair best when it came to cutting and styling and she recommended Sabrina. Sabrina is awesome!

She's very detailed and patient (as I have a lot of hair and it's thick) and my hair came out amazing! I hadn't been too sure what style or color I wanted my hair to be, i just knew I needed a change. Sabrina gave me suggestions that were along the lines about my original ideas while also keeping in mind the health of my hair. My hair doesn't feel dry by any means and it hasn't had any breakage. I highly recommend! Here's the before and after.

AVOID THIS SALON AT ALL COST! They destroy your hair and don't take responsibility for it! I went to The Changing Room to change my hair color to a lighter one. The result was catastrophic, my hair was burned to the point of baldness. The stylist left the bleaching more than 1 hour destroying every fiber of hair I had. She couldn't even brush my hair and became really nervous.

She applied a hair mask saying it was complementary on her and told me to leave it through the night. When I got in the my car I removed the hair elastic, just by touching it my hair fell and broke in pieces, in the pictures attached you can see the hair in my lap. Also you can see how she sent me home and the conditions of how it was the next morning.

I understand people make mistakes but the problem here is the lack of responsibility of the owner. He only offered me his apologies and that he can only cover treatment on his hair salon, obviously after what happened who could trust any of the salon staff? To make the matter worse this was on a Thursday and MY GRADUATION is on Tuesday. I went to a PROFESSIONAL hair salon and they had to chopped most of my hair because it was all dead and put extensions so I can have a decent look for my grad and my daily basis routine, not to mentioned that I have lost days of work because of this incident!

This people don't want to pay for all the expenses I had to make because of their fault! There is also pictures attached of how my hair was before the incident, I had abundant, healthy hair that did not had any treatments on it! Is going to take at least two years to get my hair back to how it was and $150 minimum in hair treatments to stop being bald! Is not about money is about being responsible of the services you offer and care about your clients which is not the case with this business! STAY AWAY OF THIS HAIR SALON