Milan Salon & Day Spa

My first time getting a facial and I enjoyed the experience. Luz made me feel very comfortable, excellent service

What a joke. This place service front desk are not professional suzette messed up my hair. To top off I asked to speak to a manager and they just gave me the run around. Don't get fooled by the other reviews they're fake

Great place to get your hair done, I specifically go with Gerardo and he ALWAYS does an excellent job.

I don't want to leave this review but it's necessary. Booked online with Sylvia for a cut & conditioning treatment at $85, paid a deposit. I get there and wait almost 40 minutes past my appointment because she's triple booked, nobody has any idea what's going on, and then I get charged $115 instead. My cut and treatment were fine except that I was never asked how I style so I just left with flat ironed hair. But the disorganization and being WAY overcharged is not ok.

I got a gift certificate for a facial I was super excited to schedule my appointment. I called for an appointment and got "the manager" Perla to answer. Her tone alone changed the course of this conversation, it felt as if I was bothering her. The appointments she offered me were for next month. I tried to ask her questions and she would ignore my questions first then give me rude vague answers.

If this is the type of service I'm getting in a simple phone call, I could just imagine how it's going to be the day of my appointment. I asked if I can get a refund on my gift certificate and she said no. I really don't want to schedule an appointment with this company but I do t want to loose my money either. Going to the spa is supposed to be an exciting, relaxing experience not dealing with rude people such as her!

I bought my mom the Rome package (250$) for her birthday and she was happy with the facial and the massage. She was very please with the lady who did the massage. However she felt rushed by the manicurist in picking a color and the service. She felt rushed out of the place, She also had a salad for lunch and noticed that some of the lettuce was brown.

Overall my mother was pleased with the massage and facial but not the manicurist service or the lunch. Will be going back for massage and facial but do not recommend manicure or pedicure.

I love the customer service and most importantly my eyelash technician the one and only Kayla! I have gotten my eyelash extensions done before by someone else and i would always leave with my eyes watery and very irritable. When i was referred to Kayla at Milan day and spa i was so happy with not only how my eyelashes turned out, but also how reasonable the prices were, they were pain free and long lasting!

I definitely found my eyelash technician for life and wouldn't trade this place for anything else! I definitely highly recommend this place and most importantly recommend getting your eyelashes done by Kayla!

I loved everything! Form the minute I walked in I was greeted with a smile, had to wait a bit for an esthetician but I didn't mind because I was a walk-in client, I also got wine while I waited. To make everything better Mindy was supper friendly and amazing! She made my first spa visit comfortable and relaxing, she's a great conversationist which was awesome. I don't want to look for any one else, she's the one I'll always ask for and trust with my waxing needs.

I got my eyebrows done here with Lucy and loved them, the best I've found in El Paso. Today I went back but had an appointment with Suzette and my brows look horrible - absolute night and day difference. She dyed all the skin around my brows and said it was because my skin was sensitive. When you come to a salon you expect the same level of service from all employees, that is not the case here. Be careful who you book with.