Aurora Wood Stoves, Pools, & Spas

Great team! Great store! They helped us get our pool back up and running in no time right before the weekend! Highly recommend! Service: Swimming pool equipment repair

They always have what I need and always friendly. We bought our pool there many years and have shopped there for our pool supplies since.

Incredibly expensive/over priced, but well stocked and, as of late, staffed with helpful staff. For years, this wasn't the case, so it's a nice development. I only deal with pool concerns (not spa), but I've found the store to be the best game in town despite the GROTESQUELY inflated prices.

I always have great experiences at Aurora. They are always extremely helpful. I have bought 2 pools and a hot tub from them. Will continue to do business there.

Critical: Responsiveness My husband had left messages with them trying to get a quote from them for a few weeks now and we haven't heard anything from them.

Critical: Professionalism, Quality, Value Horrible, Horrible, Horrible! The installation guys did terrible work. They did not dig the dirt around the pool, and with the heavy rains recently, water ran off and caused the pool to collapse! I would NOT recommend them, at all. Extremely unprofessional. Service: Above ground pool installation

I recommend Aurora Pools. Keegan, Chad, Courtney, and the owner Scott have fulfilled my expectations. Zack and his crew members did a good job on installation. I did have a defective liner, but Aurora replaced it in a timely manner. They have been patient with me in explaining how to keep clean and close for the winter. Can't wait to swim again this season.

Great people! have been ALWAYS helpful, we've been going there for the POOL needs for19 years. Services: Winterization, Design, General construction, General repairs & maintenance

Just had a pool put in. Sales staff evidently doesn't work on commission because they didn't try to up sell us on anything. They seemed genuinely concerned with just getting us what we wanted. The construction crew worked their tails off, were very nice people, and did a great job. We had a minor delay because the manufacturer sent the wrong liner.

It was very clear that the owner and staff did all they could to fix that issue as quickly as possible. I'd recommend Aurora to anyone - couldn't be happier with our experience!

Bought a hot tub here. They are pleasant and professional, both when we purchased and when we picked it up since we live way outside their delivery and set up area. I would recommend them without hesitation.

DO NOT USE THIS COMPANY. They give you NO information even if you request it. We insisted the come look at our yard and tell us where we could place our pool. Then the DAY OF INSTALLATION they said they could not put it where they assured us they could. And that if we did not want the pool we would have to pay MORE to have taken back to the store. They destroyed the layout of our yard. I URGE you to find anywhere else in the Lexington area to work with for your pool needs. HORRIBLE experience.

Edit: the owner and representative reached out and say that the issue is resolved. Original: Their computers or email was compromised and as a result spam emails that appear to come from sales representatives are being sent out with links to click. Use caution when opening emails; ensure they are from Aurora pools and spas and not a different account.

I went to Aurora 15 minutes before the closed thinking there was no way they would stay open to test my water sample and walk me through step by step how to treat my pool. I was definitely wrong! They greeted me with a smile, didn't care one bit that it was almost time for them to go home. The guy that tested my sample gave me detailed directions on adding the chemicals.

He wrote them down on a piece of paper, explained everything in simple ways. Didn't rush and the best part of the whole experience is they didn't try to sell me a bunch of over priced chemicals and things I didn't need! That alone is hard to find. I will definitely return to Aurora for all my pool needs.

Having a pool installed by Aurora pools is probably in comparison to buying an Apple phone from the Apple store. This company is unparalleled in customer service. They treat their customers like companies used to in the older days. They stand by their products. I don't say this lightly either. It's easy to make bad posts about lack luster companies. That's why I try to post about the best. Honestly John is the best in his field.

The staff here is great to work with, especially Justin who I've been working with for over 7 years. I drive 30 miles just to go to this store instead of local pool stores because of their knowledge of my pool and quality of service.

I would not recommend this place whatsoever. I purchased a pool from Walmart.com and I came and bought the supplies and chemicals from Aurora pools. The pool from Walmart ended up being defective and leaked so we had to return it and they were sold completely out of pools. So we ended up with no pool whatsoever. So my husband called Aurora pools and asked if we could return the chemicals that had bought which was $217.20.

Keep in mind none of the pool supplies and chemicals had never been used or opened and it was less than 4 days after buying them. He said that the man told him absolutely not there are no returns and it says it on the receipt. Which by the picture below it is not anywhere on the receipt that it says no returns. The man also replied by saying there is a sign by the cash register that there is no returns.

Nowhere in the store did I see a no return signs. He told him this wild story that people sabotage pool supplies and that's why we couldn't return them. I've never heard such a ridiculous excuse. Obviously you can tell by the packaging that it has never been opened or used but they still refused to even consider taking it back for these circumstances. So now we are stuck with $217.20 supplies with no pool. Buyer beware with what you buy here because there's no returns.

Chad was very patient with us while we made our decision for which hot tub we would like to purchase. He was very kind, professional, and honest throughout the entire process. Fast forward to delivery day, we had the privilege of having both Ethan and Zack installing our hot tub. These guys were the BEST! They were fast, yet very efficient. They took the time to tell us the big details about caring for our new hot tub, but they felt it was equally important to cover all the little stuff as well. These two are really great and we appreciated their kindness and the hard work that they did at our home. I would HIGHLY recommend Aurora pools for your needs.

You decide if this company is for you. We paid a 1/3 deposit on our ingroud pool on February 6, 2017. John told us if we paid that day we would be on the schedule to start the end of May. If we waited it could be July before they started. When they were a month late starting we began asking questions. We told him we didn't want them to come dig a hole and tear up our yard until they were ready to stay on the job until it was finished.

They came and dug the hole and didn't come back for a week. We did have some rain and it needed to dry but not for a full week. After getting totally frustrated losing our patience completely, having to argue, we do now have sides in and the concrete base. I will post our progress daily. I do need to say that our contractor is fantastic! He does REALLY good work and does what he says he will. You ABSOLUTELY want Robert to build your pool!

This place is huge! It's located off of New Circle Road, on the south end of town. If you're in the market for a pool or Jacuzzi, look no further. I didn't get my spa here, but this is the place that I buy all of my chemicals. I'll try not to repeat what the owner said in the Yelp page description. The staff is always nice and pleasant.

The last time that I was in, the cashier mentioned that it was customer appreciation weekend, which meant 20% off. Even though it was a Thursday, he was giving me the discount. Heck yeah, I'll take that! So the next day, after I took inventory of my chemical stock pile, I headed back in to Aurora. That's pretty awesome when a business does pop up/appreciation sales. Aurora has my business for life.