Spa On The Avenue

I got my first ever facial here and I couldn't be happier. I was really nervous because I have very sensitive skin but the nice lady who did my facial told me everything she used thoroughly and made sure I was comfortable. It was so relaxing and nice. I really recommend going here.

Firstly, everyone at this salon is so nice including all the front desk staff. Absolutely loved my deep tissue massage with Kimmone! She was so nice and responsive to my needs. She asked me my problem areas and made a point to focus on them during the massage while also hitting every other muscle group. I left feeling tension free. I also spent some time in the salt cave. It was a nice way to relax after a massage before going back to "real life". Thank you so much Kimmone! -Alexandra

Today got a amazing massage from Natalie! Thank you girl it was well needed and the best! See you in a month!

Phenomenal experience! I can only talk about the massage side of the spa as that's all I was there for but I will 100% be coming back. Natalie took all the stress of the holidays away. Highly recommend her and this spa!

I've been a long-time customer of Spa on the Avenue and my family, friends, and co-workers have given me many gift cards over the years. This week I called to make an appointment for myself and a friend. I asked that they check the gift card numbers and was told that both had expired. The total of the two gift cards was $82. As we all know, we've been in the midst of an unprecedented, 19-month pandemic.

I was told by the general manager, Marni, that under no circumstances could she extend the date. I asked that she call the owner. She did, and the owner wouldn't extend the courtesy of honoring the gift cards, citing the gift card system wouldn't allow it and Maryland law. It's beyond my comprehension that a business owner would lose a customer over $82, a small amount of money for her business but a large amount for future business.

I've alerted my friends and family to never again purchase gift cards for anyone from SOTA but to please use About Faces as I have a gift card from the same time frame that they've chosen to honor. Marni and the other employee I spoke with at SOTA were, at times, extremely rude and condescending. Because of your attitude of indifference, you've lost this customer. Obviously this attitude comes from the owner and she hasn't learned that Customer satisfaction = success.

I've always loved this spa. Recently I booked a massage for my husband but when the date came he had an emergency and couldn't make the appointment. I called to let them know and apologized for the no-show. They told me when I booked, that I would be charged for a no show and I fully understood that. As I spoke with the host they were super understanding & offerred to wave the fee.

They didn't have to do that and knowing the masseuse would be out of that money, I tipped her the price of the massage anyhow. We will return & for sure make the next appointment. Highly recommend.

I received a gift card for my birthday, so I made an appointment for a cut and color on a Friday evening for the following Monday. When I spoke to the receptionist on the phone, I described exactly what I wanted done and also described the current color and condition of my hair. She told me that I was booked for a consultation, cut and color on Monday at 5:45.

Come Monday, I drive to the salon (a fairly long commute for me) wait to be taken back, then when I sit down in the chair, describe what I'm looking for and show photos, I'm told by my stylist that I would "need a consultation" and that there "isn't enough time to do that tonight" and "the receptionist should have booked you for a longer appointment".

I explained that I had described my hair and what I wanted on the phone and was told I was scheduled for a consultation, cut and color. The only answer I was provided with was that "that receptionist is new" and then basically told that they couldn't do the appointment at all this evening. I got up from the chair, the stylist walked away and I was left to stand bewildered in the salon.

At that point I just walked out of the salon. It was honestly totally unacceptable and I expected better service and treatment from such a seemingly high end spa. I went there as a birthday treat to get my hair done and left with nothing but disappointment.

Received a 45 min facial with Barb S. who truly did an amazing job. Asked about my concerns and walked me through how she addressed them along with what products she used. Even gave me samples to continue to use before purchasing. I highly recommend her for all your skin needs. Incredibly knowledgeable about products used, plus it was very relaxing

I made an appointment for my wife an I to get a facial. My wife has never had one and was extremely skeptical, but Barbara made her feel at ease right away. She was very patient, and very knowledgeable about the products and services. Now my wife wants to get facials on a regular basis, and even booked an appointment for a dermatolical facial in 2 weeks! We were happy with our results, and look forward to coming back!

I have been here twice and I've had great experiences both times! A few months ago I got a massage from Kimberly. And she was incredible! She listened to my needs and did a wonderful job. Recently I went for a pedicure and it was great! Kelly was amazing. She was super professional and I left with incredibly smooth feet and a very well done polishing. Highly recommend!