Isle Pedispa

This place is the worst! Zero service, at 80+ per pedicure it should be an experience for the customer. No massage chairs, basic sink basin, no jets, felt dirty & old. Their center pedi room feels very "back of house", no music, no offer of a beverage (although they promote a mimosa with service). Not even an offer of water. Early a.m. appt & they were still late. Amy, the receptionist couldn't find a smile if she tried (I sat and watched her sign people in--for longer than I should have). Turns out Amy is the Manager --this explains everything about what a crappy customer experience this was! I'd recommend taking your money elsewhere, where they care about their customers & service.

This is not your typical nail spa. Its Classy, Beautiful, clean, friendly, and a peaceful spa. This has been my favorite spa for over 10 years. It's a bit pricey but most definitely worth it to me. The only two issues is that I would like for the owner to recognize their long time members/do a birthday discount. And adjust the prices to be lower & please no more increases. Thanks for your service and quality.

This place was a REAL disappointment. I thought we were in for a true luxury experienced based on the pricing and the location. We had an appointment for pedicures in a private room. The air conditioning was malfunctioning in the private rooms so we had to leave the door open to keep from getting to hot. The TV that was advertised in the private room didn't have any streaming or cable - just power.

You could not watch anything. There were no massage chairs, just plain, uncomfortable chairs for the pedicures. The foot tubs had no spa jets, just totally static water. There was no hot towel wax or paraffin. I mean - how do you pay $153+ tip for 2 pedicures with zero amenities? The best thing was our 2 technicians. They were both nice, made good conversation with us, and did a good job with our feet. They are the only reason I changed the rating from 2 to 3 stars.

I was recommended by a friend to come to this nail salon. To be honest I was hesitant due to the price, but I decided to splurge for my birthday. Making an appt was easy and they are punctual because I was serviced right at my appt time. The tech I work with, Kayla, was so sweet and inviting. She took her time to help me select the pedicure that tailored to my needs and was very detailed-oriented.

The mask she provided on my legs was very refreshing. I've never experienced anything like that at any other salon. The price is worth it and I will come back especially to see the technician, Kayla!

Absolutely horrible experience and treatment after coming to this salon off and on for 10 years. Sadly they've list all of their good people - techs and front desk. Last service was an absolute mess where they messed up acrylics and literally painted over acrylics with polish to "correct" the problem. I came back to see a different tech Id requested to redo last time's issues.

The receptionist proceeds to argue with me at length that I didn't make a request and tried to put me with the same person who messed up last time. Then claimed they didn't have anyone else and I could come back next week even though I had an appt then?! Seriously, they mess up and want me to come back on a workday. After asking for a manager, they were miraculously able to put me with the tech I requested.

Although she proceeded to cut me. Front desk said they'd let the manager know and "hopefully" she'd get back to me in a few days?!? Don't bother. You have lost a customer. I'll take my $80 for refills elsewhere.

Amazing service.always come back! Everyone so nice and nails always look great. Clean!

My pedicure was worth every penny spent! I've been dealing with dry skin and they took time to make sure my feet were soft and smooth when I left!

It is more expensive but worth it. Once I started going here (West U location) over 10 yrs ago, it has spoiled me for any other salon. They do not skip steps and the technicians have the expertise and knowledge to advise you how to take care of your hands and feet in between services. The technicians all have a positive attitude. I am a big fan of the silk mani and pedi.

Worst experience. know that they do not care about you at all. Even when you explain to them that you are a new customer and they do not ask if you need regular or shellac or something else. I wasted about 45 minutes just soaking off my nails and then the nail tech comes with regular polish. and I asked her if she could do shellac. she went to ask for more time and I guess they said no, the lady comes back starts cleaning up and said "you will have to re schedule because I don't have time.

I already have another pre paid client" and then she left as I had to walked out to the front desk without my nails done. The Asian girl at the front desk she did not care on what some ever that my nails were not done and said to re schedule with such an attitude. I HATE WASTING TIME! I would never go back there! You are serving high end customer, so you should have high end customer service! Do not employed people with attitude when they were the ones that made the mistake! HORRIBLEEEEE PLACE! HORRIBLE PEOPLE.

It kills me to write this. I used to absolutely adore Isle Pedispa, all locations. I've taken countless friends & family with me and this used to be the absolute standard of top quality of nail salons in Houston. After my recent visit I can no longer sing their praises. I experienced the below issues: - Multiple scheduling problems - Poor quality of work, my acrylics are all misshaped - Gel polish started chipping in less than 24 hours

You better have time to waste, , they are running soooooo late! Called and scheduled appointment for 6pm. Arrived at 5:38p. Checked in and had 5 other customers walk in after me. Each of them were taken back for service BEFORE me and it was already 6:15p. Why go through the performance to make an appointment and require a credit card for deposit if you can't schedule your clientele and facilities accordingly?!?!

Not one employee bothered to mention that the delay was for the room to become available.until I got up to let them know I was leaving. Apologies everywhere when I'm walking out the door, but not a word otherwise. For the prices and locale, no excuse not to have a better managed schedule.

I went to Isle Pedi Spa to get a full set the day before my graduation. I was hoping for top quality service. I did not receive that in the slightest. By the time I had left I was left with dried nail polish on the tips of my fingers, my palm and cuticles. It was underwhelming to say the least. The lady at the front desk tried to help me and my friends with a scheduling conflict.

She also was terrible at making me feel understood. I think that she was trying to support the nail tech but when it's this bad it just makes the customer feel crazy. 2/10 I'm also still waiting on my refund.

Always come here for my nails. One of my favorite places. The staff is so nice! The pedicures are my favorite part.

The pedicure was nice (although overpriced). These are my nails after I had to file them to straighten them. They were very rounded, misshaped, and uneven. I really expected a better result from how nice the salon is. ):

Lovely and very swanky Nail Salon. My Best Friend and I had a great time enjoying our Mani and Pedis. We each had two nail technicians and everyone was Rona safe. Isle has these cute little rooms for you and a guest to enjoy some privacy. There's beverage service and a nice Flat screen TV to watch as well. The ambiance is very nice just like you would expect in River Oaks.

Our Manis and Pedis were done wonderfully and in record time. My only disappointment was that their tubs for the Pedis have no jets inside them and their Booths that you sit on have no massaging options. And that makes it a little uncomfortable when sitting and trying to relax. So for the amount of money I paid for my Mani/Pedi, I think I'm going to pass on a revisit and take my dollars where I can get some jets on my tootsies and massaging on my back. But this definitely is a Salon to visit if you don't care so much about those two things.

$29 for a five minute manicure. No nail polish, no finger soak and no hot towel. $6 for a nail repair and $78 for a pedicure. The chair is built into the wall and you must contort your body if you want both a manicure and pedicure at the same time since the nail tech is way off to one side. Very uncomfortable position. Overall, not worth the price for what you get. You are paying for the location and decor.

I made an appointment with Ryan for a manicure and pedicure today. His paint work was sloppy on my manicure, and I had to point several things out to him that he didn't see or notice, which is concerning for someone who does nails. He got an attitude with me and stopped in the middle of the service, took all the polish off and went to the front to "find someone else to do my nails". I left and will not be back. A waste of my afternoon. No apology given.

I have been desperate to leave my current nail salon but didn't know where to go. after doing some research online I found this place. From the first phone call I could sense they had great hospitality and I was very happy to see that they had a website that was easy to navigate. The only criticism I have is that for how advanced they seem to be in the nail and spa industry, they should have online booking available.

I made an appointment today (Tuesday) for 2pm over the phone. later I realized that I would be late so I called and they rescheduled me for 2:30 without hesitation. When I arrived for my appointment they quickly checked me in and within 2-3 minutes I was taken to a private room where everything was already set up for me. The nail tech was so kind to me.

She immediately asked what I would like to drink and helped me into the chair. Within 5 minutes I had a hot cup of tea, warm neck wrap and she was already removing my polish. She asked me all of the right questions and I was so appreciative of that because so often at other salons they just assume and never ask your preferences for your nails or comfort level.

Another thing I noticed that made me very happy, they were well stocked with polishes. At other salons, they keep one bottle forever and just keep adding paint thinner or whatever it is to it but at Isle they had multiple of each color which means they do switch to a new pot once the old one runs out. Yes, it is expensive. Expect to pay $120 for shellac mani and regular pedi.

But i feel like if that's the price I have to pay to get what I really want (and need) then that's the price. For too many years I have gone to salons and paid less for much much worse. Salons where the nail techs repeatedly try to pressure me into services I don't want or need. With dingy looking chairs and no care put into the aesthetics. Salons where they stop to answer personal phone calls, stop when someone new walks in so they can start their foot bath, or leave me in the middle of my service to work on a customer they like more and put someone less experienced with me. No. I think I'll just bite the bullet and pay for better quality at Isle Pedi.

Had a gift card decided to try this place out. i let the lady know there was a hair in one of my nails and the other chipped and she said she'd fix it and never did. i'm including pictures she was really nice but i don't think i'll come back

I love this place! They offer a better version of a manicure for those who like to keep their natural nails healthy. They are also very careful when removing artificial nails, so they don't do additional damage to your nail. They aren't afraid to tell you that you might need to take a break and let your nails breathe. The girls are always super sweet, they do a great job, and I always smell so good when I leave there.

I like the coconut pedicure and the silk or restorative manicure. They have so many polish colors to choose from and are very organized. They have water, sodas, hot tea, coffee to offer you. It's always very clean as well! It is a slightly higher price point than your normal run in/run out nail shop, but the quality of work and the quality of the products they use speak for themselves. I'm on a repeat schedule with them now, trying to bring my natural nails back to life!

This has been my go-to place for over 10 years. Occasionally I have gone to a cheaper place but I have learned the hard way that you get what you pay! If you want consistency, quality and above all a clean, sterile environment then this is the place for you. They have a strict cancellation policy which I've never had an issue with as I understand their business model.

Over the years I have seen many technicians but Karla and Ryan are my top choice. They always go above and beyond and are very professional in how they treat me as a customer. Only twice did I have issues at isle and that was a rude receptionist and a horrible eye brow technician both at the village location.

Totally over priced for the poor quality of services. A friend gave me an $80 gift certificate. Somehow I ended up coming out with a $37 bill of extras. To technicians did not explain that they were adding extra services and they rushed through everything. Even with the added services the entire pedicure- manicure took just 35 minutes. They were not very friendly and the pedicure lady was even cleaning underneath my feet as a manicure lady was trying to finish. The check out lady was rude and nobody offered me Anything, not even water. Very disappointing.

Not worth the money. I paid $150, more than double what I usually pay, and I specifically ordered a pedi with extra moisturizing steps bc my legs are peeling from working in a dry climate. I left with hangnails and visible dead skin on my legs. I had to ask for wine twice before they gave me any, and no shoulder/neck massage is included. Essentially it was very low level, basic service for an insane price.

I love this place. Who your technician is makes all the difference though. The location is Fantastic, I'd move just to be nearby (maybe, lol). Anyhow the first time I went my husband and I got pedicures; That's when we met Lucy and Kathy! I love them! They are friendly, gentle and caring. We brought our son with us and They were so patient with him. Playing with him, loving on him and all. YES they were still very attentive to our needs.

Our pedicures were phenomenal. Oh we had a private room as well. HUGE PLUS ( Insert Relief face Emoji) 2nd Trip I took my bestie for her birthday and that's when we met Tracy. Lucy, Kathy and Tracy to the rescue! We got our Mani Pedis and couldn't have been happier. Today I took My Mom, See the Trend! IM NOT GOING ANYWHERE ELSE!

The shellac here is perfect & so is the experience. You have what feels like a private stall with fluffy cushions and the option to view your own television. Wine, tea, coffee, and water is complimentary. There's even a private room for two!

I went back for a regular manicure -- no gel -- and it actually lasted close to two weeks! My girlfriend, her man friend, and I booked a room so we could gossip, drink wine and relax in our private setting. Don't forget to ask for a heated neck/shoulder wrap. And do enjoy those complimentary cookies and vino.

Took my gf and her mom here as a treat for them both. Decided to get a pedicure myself because it sounded relaxing. The complementary drinks are awesome. The mimosa was the best I had ever had. (Okay I've only had them 2 other times but still).They make you feel very relaxed and I almost fell asleep as my feet were soaking. Was awesome and I will probably go again!

We picked this place because of the great reviews and it's a very clean and "pretty". My partner and I arrived and the receptionist was my very welcoming. Our two person pedi room was very nice and clean and we enjoyed the free glass of wine. Once the pedi began it was over before we knew it. From start to finish it took a total of 30 minutes! 30 minutes!

Our bill was $110 with tip. The finished product was mediocre AT BEST! The buff/shine came off almost as soon as we left. No cuticle work. Maybe the ladies who worked with us must have not had much experience working on men. All in all, we have no problem spending more for a quality pedi. But this one was worth maybe $30. So very very disappointed.

First and last visit. The receptionists were cold and rude. Not the way I want to be greeted in an upscale nail spa. My bill was $118 for gel "restorative" manicure and a peppermint pedicure. The service is a joke! I get my nails done every 3 weeks and I've received MUCH better service at places that charge much less. There was nothing restorative about my manicure.

There was barely a massage during my expensive pedicure. The pedicure itself was mediocre and when they finished, they just shooed me out the door to pay and leave. Where am I supposed to sit for my toe nails to dry? Who the heck sends their clients out like this? Isle Pedispa. An hour later - I noticed part of my French pedicure chipped. Lovely. Don't be fooled by the menu and the marketing. This place will take your money and give you subpar service that is not what is promised on the menu at premium prices. I'll take my money and nails elsewhere.

I've been coming here for a few years and love this place. I think I've had about half the staff there and they've always done a great job. I realize it's a bit more expensive than some other places, but in my opinion it's completely worth it. The massages that come with the pedicure are so relaxing. Top it off with a free drink and a warm neck wrap for a perfect start to any Saturday.